Senior Digital IT Support Engineer (Lab IT)

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking an IT Support Specialist to deliver advanced technical support to users. You will troubleshoot and resolve issues related to IT equipment and software while providing exceptional customer service. Ideal candidates must possess a degree or equivalent experience in IT support, with the ability to manage service desk systems. This position is vital to ensuring smooth operational flow within the organization.

Benefits

Pathways for development

Culture supporting wellbeing

Collaborative environment

Qualifications

• Experience of working in a customer-facing IT infrastructure support role.
• Knowledge of local area networks, server support, and email systems.
• Experience with service desk and call distribution systems.

Responsibilities

• Provide advanced technical support to end users.
• Troubleshoot and resolve technical issues.
• Act as a point of contact for computer-related advice.
• Liaise with central IT departments for support.

Skills

Customer-facing IT support

First-, second-, and third-line support

Knowledge of local area networks

Management of service desk systems

Ability to work under pressure

Education

Degree or equivalent relevant experience

Job description

A leading healthcare provider in Manchester is seeking an IT Support Specialist to deliver advanced technical support to users. You will troubleshoot and resolve issues related to IT equipment and software while providing exceptional customer service. Ideal candidates must possess a degree or equivalent experience in IT support, with the ability to manage service desk systems. This position is vital to ensuring smooth operational flow within the organization.