First-Line IT Support Specialist – Office 365 & Teams

Get Hired; Quorn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology-focused Mortgage Network is seeking an IT Support professional to join their office-based team in Quorn, England. This role involves providing first-line IT support for internal systems, ensuring quick resolution of issues while delivering excellent customer service. Candidates should be adaptable to work under pressure and have solid communication skills. The position offers a structured workweek with benefits such as a company pension and a health programme.

Benefits

Company pension

Health and wellbeing programme

Sick pay

Qualifications

• Experience in providing first-line IT support.
• Ability to log and resolve IT-related issues.
• Familiar with managing multiple workloads.

Responsibilities

• Support business by resolving IT incidents and service requests.
• Educate staff on current systems.
• Ensure SLA compliance in new starter processes.

Skills

Outstanding customer service

Communication skills

Ability to work under pressure

Prioritizing workloads

Knowledge of Office 365

Education

IT qualification preferred

Tools

SharePoint

Job description

A technology-focused Mortgage Network is seeking an IT Support professional to join their office-based team in Quorn, England. This role involves providing first-line IT support for internal systems, ensuring quick resolution of issues while delivering excellent customer service. Candidates should be adaptable to work under pressure and have solid communication skills. The position offers a structured workweek with benefits such as a company pension and a health programme.