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IT Technician
Job summary
A technology support firm in Birmingham seeks an IT Technician to provide technical support and troubleshoot various end user technologies. Candidates should have a Bachelor's degree in Computer Science and 1-2 years of experience in a similar role. Key responsibilities include responding to help desk tickets, providing Windows OS and Microsoft Office support, and contributing to IT projects within a team. The role offers a compensation of $25/hour for an engaging and professional work environment.
Qualifications
- At least 1-2 years in a computer end user support role preferably in a professional services office environment.
- Ability to work under pressure in a fast-paced environment.
- Self-motivation and ability to work with minimal supervision.
Responsibilities
- Responds to help desk call tickets including logging, follow-up and closure.
- Troubleshoot and resolve customer’s problems, issues and requests.
- Provide 24/7 emergency support on call on a rotational basis.
Skills
Education
ITAC is helping a great organization in Birmingham, AL as they search for an IT Technician. This person will be responsible for providing technical support to a wide variety of end user technologies. This person will be able to perform in a professional environment and be a team player.
Compensation: $25/hour
What You’ll Be Doing
- Responds to help desk call tickets including logging, follow-up and closure
- Match or exceed published service levels of response and quality
- Troubleshoot and resolve customer’s problems, issues and requests
- Windows/Intel hardware and peripheral support, repair/replacement and break/fix
- Complex software integration and application support, installation and upgrades
- 24/7 emergency support on call on a rotational basis
- Asset, inventory and reporting tracking and updates
- Work with applicable Technician related vendors and service providers
- Contribution to technology guidelines, policies and procedures
- Participation and contribution to various IT Department projects and initiatives
What You’ll Need to be Considered
- Bachelors Degree in Computer Science preferred
- At least 1-2 years in a computer end user support role preferably in a professional services office environment
- Expert knowledge of Windows OS (XP and Windows 7)
- Expert knowledge of Microsoft Office applications and PC hardware and peripherals
- Intermediate knowledge of networks and client/server technology
- Demonstrated ability and desire to learn new technologies and skills
- Excellent oral and written communication skills
- Detail minded and good organizational skills
- Ability to work under pressure in a fast-paced environment
- Strong time-management skills and ability to multi-task
- Strong client service focus and ability to work effectively in a team environment
- Self-motivation and ability to work with minimal supervision
- Various physical activity may be required
ITAC Solutions is an Equal Opportunity Employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.