IT Technician

ITAC Solutions; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology support firm in Birmingham seeks an IT Technician to provide technical support and troubleshoot various end user technologies. Candidates should have a Bachelor's degree in Computer Science and 1-2 years of experience in a similar role. Key responsibilities include responding to help desk tickets, providing Windows OS and Microsoft Office support, and contributing to IT projects within a team. The role offers a compensation of $25/hour for an engaging and professional work environment.

Qualifications

• At least 1-2 years in a computer end user support role preferably in a professional services office environment.
• Ability to work under pressure in a fast-paced environment.
• Self-motivation and ability to work with minimal supervision.

Responsibilities

• Responds to help desk call tickets including logging, follow-up and closure.
• Troubleshoot and resolve customer’s problems, issues and requests.
• Provide 24/7 emergency support on call on a rotational basis.

Skills

Expert knowledge of Windows OS

Expert knowledge of Microsoft Office applications

Intermediate knowledge of networks and client/server technology

Excellent oral and written communication skills

Detail minded and good organizational skills

Strong client service focus

Education

Bachelors Degree in Computer Science

Job description

ITAC is helping a great organization in Birmingham, AL as they search for an IT Technician. This person will be responsible for providing technical support to a wide variety of end user technologies. This person will be able to perform in a professional environment and be a team player.

Compensation: $25/hour

What You’ll Be Doing

• Responds to help desk call tickets including logging, follow-up and closure
• Match or exceed published service levels of response and quality
• Troubleshoot and resolve customer’s problems, issues and requests
• Windows/Intel hardware and peripheral support, repair/replacement and break/fix
• Complex software integration and application support, installation and upgrades
• 24/7 emergency support on call on a rotational basis
• Asset, inventory and reporting tracking and updates
• Work with applicable Technician related vendors and service providers
• Contribution to technology guidelines, policies and procedures
• Participation and contribution to various IT Department projects and initiatives

What You’ll Need to be Considered

• Bachelors Degree in Computer Science preferred
• At least 1-2 years in a computer end user support role preferably in a professional services office environment
• Expert knowledge of Windows OS (XP and Windows 7)
• Expert knowledge of Microsoft Office applications and PC hardware and peripherals
• Intermediate knowledge of networks and client/server technology
• Demonstrated ability and desire to learn new technologies and skills
• Excellent oral and written communication skills
• Detail minded and good organizational skills
• Ability to work under pressure in a fast-paced environment
• Strong time-management skills and ability to multi-task
• Strong client service focus and ability to work effectively in a team environment
• Self-motivation and ability to work with minimal supervision
• Various physical activity may be required

ITAC Solutions is an Equal Opportunity Employer.