Industrial Design à United States

Job Type: Permanent

Location: Nuneaton, Warwickshire (4 days a week with 1 day a week working from home)

Hours: 37.5hrs

Salary: £Industry Competitive + Company benefits

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

1. Receive and respond to customer enquiries through various channels such as phone, email, letters, webchat, video call, and social media.
2. Keep up to date with product knowledge and the latest trends, e.g., superfoods, popular supplements, and special diets.
3. Provide a personalised nutrition service to customers using evidence-based nutrition knowledge. Discuss specific product recommendations as well as general lifestyle and wellbeing advice in a friendly and professional manner.
4. Support, promote, and process sales of supplements, food, and beauty products.
5. Liaise with the PR team to provide written articles on hot nutrition, health, and wellness topics.
6. Support and assist internal colleagues (including store staff) with product advice and knowledge, ensuring an exceptional customer experience.
7. Provide updates and insights regarding nutrition queries, questions, and trends to internal stakeholders and management, maintaining a flexible approach to business needs.
8. Develop and maintain thorough, up-to-date knowledge of processes and procedures for handling customer enquiries.
9. Accountability for KPIs.

1. Qualified Nutritionist
2. Registered member of the Association for Nutrition (AfN)
3. Passion for nutrition, health, wellbeing, and our products
4. Experience in providing high-standard customer service
5. Good team player
6. Ability to multitask effectively
7. Friendly and empathetic approach, with the ability to answer customer enquiries professionally, friendly, and promptly

Our Benefits for this role include, but are not limited to:

• H&B Employee Discount - 25%
• Pension with company contribution
• Exclusive benefits, free advice, and savings from a range of retailers and providers
• And many more!

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed for specific open position(s).