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Oracle HCM Service Transition Lead
Job summary
A leading consultancy firm seeks an experienced Service Transition Lead in the UK to manage a major Oracle HCM Cloud implementation. The role involves ensuring seamless transition into support while working closely with IT and business teams. Candidates must have a strong background in IT service management and stakeholder management skills. This exciting opportunity offers a competitive rate and flexibility in remote working.
Qualifications
- Experience as a Service Transition Lead in ERP/HCM programs.
- Ability to establish support models for Oracle HCM Cloud and Oracle EBS.
- Experience working with system integrators.
Responsibilities
- Manage service transition planning and governance.
- Define operational readiness criteria for services.
- Oversee knowledge transfer and documentation.
Skills
Education
Start date: ASAP
Duration: 10-month contract
Location: 2 days in either office (Havant, Reading or Thatcham) & 3 days remote working
Rate: £620 - £645 per day inside IR35
We are seeking an experienced Service Transition Lead to manage the transition of services for a major Oracle HCM Cloud implementation, covering Core HR and Payroll modules. The role will ensure that new Cloud services are transitioned seamlessly into steady-state support while maintaining coexistence with the existing Oracle E-business Suite (EBS) on-premises ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer.
- Service Transition Planning & Governance
- Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live).
- Define operational readiness criteria, working along the existing IT and Business teams to ensure these services meet the required acceptance.
- Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS
Operational Readiness & Support Model - Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premises systems.
- Oversee knowledge transfer, training, and documentation for internal IT and business support team.
- Ensure the service desk and support partners are trained, tooled, and ready to support new services from day one.
- Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs.
- Strong background in IT Service Management (ITIL) and service transition disciplines.
- Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence.
- Experience working with system integrators (preferably Oracle) and coordinating across business and IT teams.
- Excellent stakeholder management, communication, and leadership skills.
- Strong understanding of HR and Payroll processes and their business criticality.
- ITIL v3/v4 certification.
- Background in Oracle EBS ERP modules.
- Familiarity with cloud operations, SaaS service models, and vendor management.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.