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Customer Service Advisor (Dungannon)
Job summary
A well-respected banking organization in Dungannon is seeking a Customer Service Advisor. In this full-time role, you will be the first point of contact for customers, aiding them with queries and managing cash transactions. Ideal candidates will possess strong customer service skills and accuracy in cash handling. The role is Monday to Friday from 9:00 am to 5:00 pm. An inclusive recruitment process is ensured, and adjustments can be made for accessibility needs.
Qualifications
- Experience in a customer-facing position.
- Strong accuracy and reliability when handling cash transactions.
- Excellent communication and interpersonal abilities.
- Good organizational skills and the ability to manage multiple tasks effectively.
Responsibilities
- Act as the first point of contact for customers.
- Support customers with queries and process transactions.
- Manage cash securely and accurately.
- Promote the bank's services and guide customers.
Skills
Honeycomb is pleased to be working alongside a well-respected and long-established banking organisation in Northern Ireland to recruit a Customer Service Advisor for its Dungannon branch. This temporary ongoing position offers an excellent opportunity to join a business recognised for its dedication to outstanding customer service and strong community values.
As a valued member of the branch team, you'll act as the first point of contact for customers, ensuring every interaction is welcoming and professional. The role will involve supporting customers with queries, processing transactions, and managing cash in a secure and accurate manner. This is a full-time post, Monday to Friday, 9:00 am to 5:00 pm.
- Provide a high standard of customer service, responding to enquiries efficiently and courteously.
- Carry out deposits, withdrawals, lodgements, and other teller operations with precision.
- Adhere to cash-handling procedures, completing daily reconciliations in compliance with audit and security standards.
- Promote the bank's range of services and guide customers toward digital or self-service options when suitable.
- Contribute to a positive and collaborative team culture within the branch.
We're seeking someone who is detail-oriented, confident in handling cash, and skilled in providing exceptional face-to-face service.
- Experience in a customer-facing position.
- Strong accuracy and reliability when handling cash transactions.
- Excellent communication and interpersonal abilities.
- Good organisational skills and the ability to manage multiple tasks effectively.
- Previous experience within banking, retail cash handling, or financial services.
- Full, clean UK driving licence.
Honeycomb is dedicated to ensuring an inclusive recruitment process. If you need any adjustments due to a disability or accessibility requirements, please inform us. We are proud to be an equal opportunity employer.
Please apply by sending your CV through the provided link, or reach out to Cora Montgomery at Honeycomb on 028 9620 7050 or cora.m@honeycomb.jobs
If you have a disability requiring assistance at any stage of the recruitment process, please contact us directly to discuss.
Honeycomb is committed to providing equal opportunities to all applicants.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.