Customer Service Advisor-AMC RAF Croughton

Serco Limited; Brackley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A logistics and service company in the United Kingdom seeks a Customer Service Advisor to assist with transportation management of personal property. The successful candidate will manage shipments, conduct necessary inspections, and support the TMO Supervisor in maintaining compliance and quality standards. Prior experience in customer service and logistics is preferred. This role offers opportunities for travel and varied responsibilities.

Qualifications

• Experience in customer service roles preferred.
• Knowledge of transportation logistics is an advantage.
• Ability to use computer systems for logistics management.

Responsibilities

• Manage transportation of personal property.
• Arrange shipments and travel documents.
• Conduct inspections for compliance and quality assurance.

Skills

Customer service orientation

Attention to detail

Organizational skills

Communication skills

Job description

Job Overview

Serco is looking for a Customer Service Advisor to join the team. The role involves assisting with the efficient operation of traffic management activities and managing the use of military and commercial transportation to move personal property.

Responsibilities

• Manage effective use of military and commercial transportation to move personal property.
• Classify and arrange personal property for shipment or storage.
• Arrange official air travel, perform customs pre‑clearance inspections and ensure movers comply with quality inspections.
• Report directly to and assist the TMO Supervisor with all TMO‑related matters in support of the Contract.
• Plan and organise outbound and inbound personal property moves to worldwide locations.
• Prepare shipment applications, counselling forms and applicable custom documents.
• Counsel personnel and eligible dependents on personal property movements and applicable customs requirements.
• Review official travel orders and determine transportation entitlements.
• Assist customers with arranging the movement of privately owned vehicles and counsel them on preparation requirements prior to shipment.
• Utilise computer systems to set up personal property outbound pick‑ups and inbound delivery dates.
• Perform agriculture inspections on outbound personal property at the customer’s residence prior to pick‑up to ensure cleanliness and pest‑free shipment.
• Conduct Quality Assurance inspections at the customer's residence or by phone to ensure moving companies are packing, picking up and delivering shipments in accordance with the tender of service.
• Conduct semi‑annual moving‑company warehouse inspections to ensure facilities comply with security, fire prevention and suitability to store personal property shipments.
• Conduct monthly agriculture inspections of moving‑company warehouses to ensure facilities are clean, pest‑free and suitable to store personal property shipments destined for the United States.
• Operate a left‑hand‑drive sedan to perform agriculture, QA and warehouse inspections. Coverage area includes local, London, Midlands, Southwest and Wales. Long journeys and overnight stays may be required.
• Prepare, maintain and issue travel documents and process pay‑adjustment forms when excess costs are involved with commercial travel.
• Perform after‑hours emergency travel standby. Arrange airline flights with 24‑hour CTO and issue travel documents to customers.
• Maintain passenger travel files.
• Support outbound and inbound cargo movements and produce customs forms as required.
• Arrange with third‑party carriers for the commercial transportation of personal property.
• Support the TMO Supervisor with any other tasks required within the AMC Contract.