Customer Service Advisor - Trade Counter

JP Corry; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials supplier in Northern Ireland is seeking a Customer Service Assistant to engage with customers via phone, email, and face-to-face. You will help ensure customer needs are met efficiently while managing transactions and maintaining stock. Ideal candidates will have strong sales experience and proficiency in IT. This role offers flexible working hours and a generous benefits package including annual leave and a bonus scheme.

Benefits

Generous annual leave scheme

Flexible working hours

Competitive pension scheme

Staff discount from branches

Bonus scheme opportunity

Training opportunities

Qualifications

• Proven experience in sales and customer service.
• Strong communication and interpersonal skills.
• Good computer literacy and telephone skills.

Responsibilities

• Identify and generate sales opportunities for customers.
• Process customer transactions efficiently.
• Provide competitive quotations to customers.
• Maintain good housekeeping and presentation in store.
• Ensure goods are checked and stocked correctly.
• Adhere to Health & Safety protocols.

Skills

Face to face sales experience

Communication skills

Interpersonal skills

IT proficiency

Web sales experience

Industry knowledge

Job description

A Customer Service Assistant based in one of our busy trade centres is an integral role of day-to-day branch operations. This role will involve a large element of customer engagement through phone calls, emails and face to face interaction ensuring our customers need are met in an efficient and personable manner. Taking pride in delivering what we promise, the role ensures the trade centre is a well presented place ensuring the availability of our full suite of stock to enable us to deliver our customer promise. At the trade counter you will be ensuring both our account and cash sales customers have everything they need to complete their job.

Responsibilities

• Identify and generate sales opportunities by ensuring the customer has all they need for their job
• Efficiently processing customer transactions
• Provide competitive quotations to meet both customer and business needs
• Ensuring a high standard of good housekeeping and presentation throughout the store
• Making sure all goods inwards are checked and put away in the correct location. Maintain adequate branch stock levels and count accurately for/during stocktake
• Adhering to Health & Safety protocols for self and others whilst on site

Skills and Qualifications

• Proven experience within a face to face sales and customer service based role
• Possess strong communication and interpersonal skills in order to be a real team player
• Proficient in the use of IT and have good computer literacy and telephone skills
• Web sales, ‘E’ commerce and social media experience
• Ideally knowledge / experience of the construction / building materials industry

Further Information

Branch opening hours are Monday to Thursday 07.30 to 17.00, Friday 07.30 to 16.00, Saturday 08.00 to 12.00 and we are flexible to consider a variety of working hours patterns to suit your needs. Generous annual leave scheme of 34 days per year pro rata including statutory holidays. Build your own benefits package and tailor to suit your needs: options to include high street discount vouchers and health checks. Competitive pension scheme and Life Assurance benefit. Enhanced Maternity Paternity and Adoption pay. Training opportunities development and career growth. Staff Discount from JP Corry Branches. Aviva Digicare plus. Bonus scheme opportunity for annual bonus. Access to Women In Business Membership. Volunteering and fundraising opportunities. High 5 staff reward and recognition scheme.