Technical Customer Service Advisor

ASC Connections; Holt End; On-site; GBP 30,000 - 38,000; Full time

Job summary

A well-established manufacturing company in Redditch is seeking a Technical Customer Service Advisor to manage customer accounts and deliver technical drawing support. The ideal candidate has CAD software knowledge and experience in technical account management. This role offers a competitive salary between £30,000 and £38,000, Monday to Friday working hours, and benefits including a pension scheme and generous annual leave.

Benefits

33 days annual leave

Pension scheme

Employee Assistance Programme (EAP)

Life insurance

Qualifications

• Working knowledge of CAD software.
• Previous experience in technical account management.
• Background in manufacturing or engineering industries.

Responsibilities

• Creating and updating technical drawings using CAD software.
• Managing customer accounts to ensure high levels of satisfaction.
• Monitoring account performance and identifying growth opportunities.
• Following up on quotations to support conversion.

Skills

CAD software

Technical account management

Attention to detail

Job description

A Technical Customer Service Advisor is required to join a well-established manufacturing company based in Redditch. This is a customer-facing role where you'll be responsible for delivering effective account management and providing technical drawing support.

Responsibilities

• Creating and updating technical drawings using CAD software
• Managing customer accounts to ensure high levels of satisfaction and retention
• Monitoring account performance and identifying opportunities for growth
• Following up on quotations to support conversion and maintain pipeline visibility

Qualifications

• Working knowledge of CAD software
• Previous experience in technical account management
• Background in manufacturing or engineering industries
• Strong attention to detail and accuracy

What's on offer

• Monday to Friday working hours: 7:30am - 4:30pm (early finish at 1:30pm on Fridays)
• Salary from £30-38,000p/a dependent on experience
• 33 days annual leave (including bank holidays)
• Benefits including pension scheme, Employee Assistance Programme (EAP), and life insurance

If you are interested in this Technical Customer Service role, please Apply today.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.