Customer Service Advisor (Banbridge)

Honeycomb; Banbridge; On-site; GBP 20,000 - 24,000; Full time

Job summary

A well-respected banking organization in Banbridge is seeking a Customer Service Advisor. The successful candidate will ensure exceptional customer service and handle cash transactions accurately. Responsibilities include supporting customer inquiries and promoting digital services. This full-time role requires excellent communication and organizational skills. Join a team dedicated to community values and outstanding service.

Qualifications

• Experience in a customer-facing position.
• Strong accuracy and reliability when handling cash transactions.
• Excellent communication and interpersonal abilities.
• Good organizational skills and the ability to manage multiple tasks effectively.

Responsibilities

• Provide a high standard of customer service, responding to enquiries efficiently.
• Carry out deposits, withdrawals, and other teller operations.
• Adhere to cash-handling procedures and complete daily reconciliations.
• Promote the bank's range of services and guide customers toward self-service options.
• Contribute to a positive and collaborative team culture.

Skills

Customer service experience

Cash handling accuracy

Communication skills

Organizational skills

Job description

Honeycomb is pleased to be working alongside a well-respected and long-established banking organisation in Northern Ireland to recruit a Customer Service Advisor for its Banbridge branch. This temporary position offers an excellent opportunity to join a business recognised for its dedication to outstanding customer service and strong community values.

Role Summary

As a valued member of the branch team, you'll act as the first point of contact for customers, ensuring every interaction is welcoming and professional. The role will involve supporting customers with queries, processing transactions, and managing cash in a secure and accurate manner. This is a full-time post, Monday to Friday, 9:00 am to 5:00 pm.

Main Duties

• Provide a high standard of customer service, responding to enquiries efficiently and courteously.

• Carry out deposits, withdrawals, lodgements, and other teller operations with precision.

• Adhere to cash-handling procedures, completing daily reconciliations in compliance with audit and security standards.

• Promote the bank's range of services and guide customers toward digital or self-service options when suitable.

• Contribute to a positive and collaborative team culture within the branch.

About You

We're seeking someone who is detail-oriented, confident in handling cash, and skilled in providing exceptional face-to-face service.

Essential Criteria:

• Experience in a customer-facing position.

• Strong accuracy and reliability when handling cash transactions.

• Excellent communication and interpersonal abilities.

• Good organisational skills and the ability to manage multiple tasks effectively.

Desirable Criteria:

• Previous experience within banking, retail cash handling, or financial services.

• Full, clean UK driving licence.

Additional Details

Honeycomb is dedicated to ensuring an inclusive recruitment process. If you need any adjustments due to a disability or accessibility requirements, please inform us. We are proud to be an equal opportunity employer.

How to Apply

Please apply by sending your CV through the provided link, or reach out to Cora Montgomery at Honeycomb on 028 9620 7050 or [e-mail]

To apply, please submit your CV via the application form provided.
Alternatively, to speak in confidence about this opportunity, please contact Cora Montgomery at [e-mail]

If you have a disability requiring assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equal opportunities to all applicants.