Customer Service Advisor

Market 36; Earls Colne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative for an initial temporary role in Earls Colne. Responsibilities include responding to customer inquiries, data entry, and providing professional support through written channels. Ideal candidates will have basic IT skills and attention to detail. Benefits include free on-site parking and potential for a permanent contract after the temporary period.

Benefits

Free on-site parking

Canteen facilities

Potential for permanent contract

Qualifications

• Previous customer service experience desired but not essential.
• Basic IT skills required, including use of email and data entry systems.
• Ability to work independently and as part of a team.

Responsibilities

• Answering customer enquiries via email and online messaging systems.
• Carrying out data entry tasks accurately and efficiently.
• Providing excellent customer service and representing the company professionally.

Skills

Strong written communication skills

Attention to detail

Basic IT skills

Job description

Market 36 Recruitment are currently recruiting for a Customer Service Representative on behalf of our client based in Earls Colne, on a temp-to-perm basis.

The successful candidate will be confident using computers, communicating professionally online, and supporting customers through written channels. Previous customer service experience is desirable but not essential.

Roles & Responsibilities

• Answering customer enquiries via email and online messaging systems.
• Carrying out data entry tasks accurately and efficiently.
• Supporting customers with general queries — no inbound or outbound phone calls required.
• Completing general administrative duties as required.
• Maintaining accurate records and updating internal systems.
• Providing excellent customer service and representing the company in a professional manner.

Experience, Education & Qualifications

• Previous customer service experience desired but not essential.
• Basic IT skills required, including use of email and data entry systems.
• Strong written communication skills.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional, reliable and organised.

Salary: Dependant on experience

Hours: 8:00am - 4:30pm, Monday to Friday

Benefits: Free on-site parking, canteen facilities, and potential for a permanent contract following the temporary period.