Customer Service Advisor (Dungannon)

Honeycomb; Dungannon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-respected banking organization in Dungannon is seeking a Customer Service Advisor. In this full-time role, you will be the first point of contact for customers, aiding them with queries and managing cash transactions. Ideal candidates will possess strong customer service skills and accuracy in cash handling. The role is Monday to Friday from 9:00 am to 5:00 pm. An inclusive recruitment process is ensured, and adjustments can be made for accessibility needs.

Qualifications

• Experience in a customer-facing position.
• Strong accuracy and reliability when handling cash transactions.
• Excellent communication and interpersonal abilities.
• Good organizational skills and the ability to manage multiple tasks effectively.

Responsibilities

• Act as the first point of contact for customers.
• Support customers with queries and process transactions.
• Manage cash securely and accurately.
• Promote the bank's services and guide customers.

Skills

Customer service skills

Cash handling

Communication

Organizational skills

Job description

Honeycomb is pleased to be working alongside a well-respected and long-established banking organisation in Northern Ireland to recruit a Customer Service Advisor for its Dungannon branch. This temporary ongoing position offers an excellent opportunity to join a business recognised for its dedication to outstanding customer service and strong community values.

Role Summary

As a valued member of the branch team, you'll act as the first point of contact for customers, ensuring every interaction is welcoming and professional. The role will involve supporting customers with queries, processing transactions, and managing cash in a secure and accurate manner. This is a full-time post, Monday to Friday, 9:00 am to 5:00 pm.

Main Duties

• Provide a high standard of customer service, responding to enquiries efficiently and courteously.
• Carry out deposits, withdrawals, lodgements, and other teller operations with precision.
• Adhere to cash-handling procedures, completing daily reconciliations in compliance with audit and security standards.
• Promote the bank's range of services and guide customers toward digital or self-service options when suitable.
• Contribute to a positive and collaborative team culture within the branch.

About You

We're seeking someone who is detail-oriented, confident in handling cash, and skilled in providing exceptional face-to-face service.

Essential Criteria:

• Experience in a customer-facing position.
• Strong accuracy and reliability when handling cash transactions.
• Excellent communication and interpersonal abilities.
• Good organisational skills and the ability to manage multiple tasks effectively.

Desirable Criteria:

• Previous experience within banking, retail cash handling, or financial services.
• Full, clean UK driving licence.

Additional Details

Honeycomb is dedicated to ensuring an inclusive recruitment process. If you need any adjustments due to a disability or accessibility requirements, please inform us. We are proud to be an equal opportunity employer.

How to Apply

Please apply by sending your CV through the provided link, or reach out to Cora Montgomery at Honeycomb on 028 9620 7050 or [e-mail]

If you have a disability requiring assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equal opportunities to all applicants.