Customer Service Advisor (Downpatrick)

Honeycomb; Downpatrick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected banking group in Northern Ireland is seeking a Customer Service Advisor for its Downpatrick branch. This full-time role involves delivering high-quality customer service, handling cash transactions, and supporting clients with their banking needs. Ideal candidates will have customer-facing experience and strong communication skills. The company values inclusivity and offers a friendly, community-oriented environment.

Qualifications

• Experience in a customer-facing role.
• Proven accuracy and reliability when handling cash transactions.
• Strong communication and interpersonal skills.
• Good organization with the ability to manage competing tasks.

Responsibilities

• Deliver a consistently high standard of customer service.
• Handle cashier duties including deposits and withdrawals.
• Follow cash-handling protocols and complete daily reconciliations.
• Promote the bank’s products to customers.
• Contribute to a collaborative branch culture.

Skills

Customer service experience

Cash handling accuracy

Strong communication skills

Good organization

Job description

Honeycomb is delighted to partner with a respected, long-standing banking group in Northern Ireland to recruit a Customer Service Advisor for its Downpatrick branch. This temporary role is a great chance to join an organisation known for first-class customer care and strong ties to the local community.

The Role

You’ll be a key member of the branch front line, welcoming customers, handling queries, and ensuring every interaction is professional and friendly. Day to day, you’ll support customers, process transactions, and manage cash securely and accurately. Hours: Full-time, Monday to Friday, 9:00am-5:00pm.

Key Responsibilities

• Deliver a consistently high standard of customer service, responding to enquiries promptly and courteously.

• Cashier duties, including deposits, withdrawals, and lodgements, with accuracy.

• Follow cash-handling protocols and complete daily reconciliations in line with audit and security requirements.

• Promote the bank’s products and signpost customers to digital or self‑service options where appropriate.

• Contribute to a collaborative, positive branch culture.

About You

We’re looking for someone detail-focused, confident with cash, and comfortable providing excellent face‑to‑face service.

Essential

• Experience in a customer‑facing role.

• Proven accuracy and reliability when handling cash transactions.

• Strong communication and interpersonal skills.

• Good organisation with the ability to manage competing tasks.

Desirable

• Background in banking, retail cash handling, or financial services.

• Full, clean UK driving licence.

Inclusion & Accessibility

Honeycomb is committed to an inclusive recruitment experience. If you require adjustments due to disability or accessibility needs, please let us know. We are proud to be an equal opportunities employer.

How to Apply

Submit your CV via the link provided, or contact Cora Montgomery at Honeycomb on 028 9620 7050 or [e-mail].
You can also apply using the application form.
To discuss the role in confidence, email [e-mail]