Customer Service Advisor

Acorn Stairlifts UK; Long Lee; On-site; GBP 24,000; Full time

Job summary

A leading mobility solutions provider in Long Lee is seeking a Customer Service Coordinator to join their General Enquiries Team. The role involves providing exceptional customer service, resolving issues over the phone, and ensuring timely responses to breakdown calls. Ideal candidates will have strong communication skills and a good telephone manner. Benefits include training, healthcare, and employee rewards.

Benefits

Comprehensive induction and training

Healthcare and pension schemes

Free on-site parking

Gym membership discounts

Monthly reward scheme

Refer-a-friend bonus

Responsibilities

• Answer calls regarding breakdowns and service issues courteously.
• Resolve minor technical problems over the phone.
• Ensure all breakdown calls are attended to within 24hrs.
• Handle minor complaints and escalate as necessary.

Skills

Good telephone manner

Excellent written and verbal communication skills

IT skills

Previous experience in customer service

Job description

Customer Service Coordinator

We are currently looking for a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).

Working Hours

Monday - Friday, 40 hours a week

Salary

£12.40 P/H (+ up to £2400 per year in KPI related incentives)

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Free on-site parking & great transport links to Leeds, Bradford & Skipton
• Subsidised on-site canteen
• Cycle to work scheme
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers
• Refer-a-friend bonus – earn up to £100!

Key Responsibilities

• Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
• Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
• Ensuring all breakdown calls are attended to within a 24hr period
• Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor

Skills and Experience

• Good telephone manner
• Excellent written and verbal communication skills
• IT skills
• Previous experience working within a customer service/call centre environment would be advantageous

Must be able to display the Acorn Values

Must be able to display the Acorn Values

OUR VALUES

• ⭐Quality of the products we make and sell and the service we provide
• ⭐Unity Working together as one team
• ⭐Integrity Acting responsibly and honestly to deliver on our promises
• ⭐Caring About our customers, each other and the wider community
• ⭐Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Application

If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.