Customer Service Advisor

Student Roost; Sheffield; On-site; GBP 16,000 - 19,000; Part time

Job summary

A leading student accommodation provider in Sheffield is seeking a Customer Service Advisor. In this role, you'll support residents, ensuring a fantastic experience and fostering community. The ideal candidate is passionate about customer service and can adapt to a flexible work schedule. Join us in creating a supportive and inclusive environment for students.

Qualifications

• Passion for delivering great customer service is essential.
• Candidates must be willing to undergo a DBS check.

Responsibilities

• Support residents to create an exceptional experience.
• Ensure safety and a sense of community.

Skills

Customer service passion

Teamwork

Job description

Customer Service Advisor

Company: Student Roost

Location: Sheffield 3

Salary: £16,348.80 with overtime paid at 1.25 x hour rate

Hours: Average of 24 hours per week (contracted to 1,248 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it's about feeling at home. As a Customer Service Advisor, you'll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What We're Looking For:

We're not just looking for experience, we're looking for the right attitude!

• If you're passionate about delivering great customer service and want to be part of a team that truly cares, we'd love to hear from you!
• Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July - September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we're committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you're looking for a role where you can bring your whole self to work and help create a home away from home for students, we'd love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.