Esg-Jobs in Großbritannien

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Base location: London

KPMG's Customer Transformation team within the Strategy & Performance Transformation practice is seeking exceptional candidates for a client-facing Manager role, with a focus on Financial Services (preferably Banking or Insurance) and experience in customer transformation programs.

This role involves building and leading teams to deliver customer-centric transformation, focusing on the front office, and integrating sales, service, and marketing capabilities to create seamless customer experiences. The successful candidate will leverage capabilities and solutions from across KPMG to understand client business problems and design, implement, and scale relevant solutions.

Key responsibilities include:

• Building strong, trusted advisor relationships with clients and establishing yourself as a key contact on engagements.
• Managing smaller projects and significant elements of larger engagements.
• Shaping and developing transformation roadmaps and change portfolios for clients.
• Coordinating the preparation of deliverables across multiple workstreams.
• Contributing to thought leadership and knowledge management activities.
• Ensuring projects are effectively scoped, managed, and delivered on time and within budget and risk frameworks.
• Designing future operating models.
• Developing business cases and tracking benefits to demonstrate commercial value.
• Leading the development of client solutions to sales and service challenges.
• Supporting business development through relationship building and opportunity shaping.
• Drawing insights from projects to develop tailored propositions and engaging clients with these value propositions.
• Focusing on generating value through customer initiatives with measurable results.
• Supporting go-to-market strategies within industry sectors.
• Building and maintaining internal networks and practice groups.
• Managing ambiguity and adapting to changing client demands.
• Adhering to risk management frameworks.
• Providing coaching and feedback to team members.
• Leading practice development initiatives.

Successful candidates will demonstrate:

• Experience in product management, consulting, or transformation, with a record of delivering client engagements, contributing to business development, and managing teams.
• Experience with customer-centric transformation or strategic propositions.
• Proven ability to lead end-to-end projects and teams.
• Effectiveness in managing complex assignments, priorities, and stakeholders.

• Experience in digital transformation.
• Strong understanding of agile methodologies in product development and organizational change.
• Experience leading connected consulting programs involving multiple teams outside of Customer functions.

• Strong project management skills across large, cross-functional, and/or international programs.
• Ability to facilitate workshops and extract insights from client SMEs.
• Knowledge of human-centered design and design thinking.
• Creative problem-solving skills and comfort working in ambiguous environments.
• People management capabilities.
• Attention to detail and excellent communication skills.
• Commercial awareness and quick issue identification.
• Ability to work independently and under time pressure.
• Leadership in developing and mentoring team members.

• Knowledge of innovation, segmentation, and technology approaches.
• Experience in solution development from ideation to delivery based on current technologies.

We are open to candidates across the UK, with core hubs in:

• London Canary Wharf

Flexible working options available, including office, remote, part-time, and flexible hours. Please discuss your needs with our team.

Explore our divisions and specialisms:

• Deal Advisory at KPMG: https://kpmg.com/uk/en/home/services/deal-advisory.html
• ESG at KPMG: www.kpmgcareers.co.uk/our-esg-journey/
• About our firm: www.kpmgcareers.co.uk/people-culture/about-our-firm/
• Inclusive culture: www.kpmgcareers.co.uk/people-culture/being-inclusive/
• Workability & Disability Confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support/

For application support, visit:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Interview tips: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/applying-tips/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• Competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• Locations & FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals