Customer Care Advisor jobs in Deutschland

This position is responsible for acquiring new customers as well as managing & developing a mixed portfolio of Mid‑Market and Enterprise accounts across Southern Europe, in particular France, requiring strong regional market knowledge and fluency or professional proficiency in French (additional European languages are a plus). You will engage senior stakeholders, navigate both moderately complex and highly complex buying cycles, and tailor solutions to the unique needs of growing, multinational, and regionally distributed organizations. As a Sr. Account Executive, Mid‑Market & Enterprise, you will deliver tangible customer value by redefining what's possible through the implementation of Dialpad Talk, Contact Center, and Sell. You will balance new customer acquisition with expansion and broader market development, helping to build awareness and momentum for Dialpad across both segments in the region. Dialpad's Sales team plays a critical role in achieving the company's broader business objectives. You will collaborate closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and fellow Account Executives to continuously improve the efficiency, effectiveness, and scalability of the sales process across Mid‑Market and Enterprise motions. This role reports directly to the Area Vice President, EMEA Sales.

• Develop and execute strategic, multi‑threaded outbound campaigns to source enterprise opportunities across Southern EMEA region, utilising a combination of calling, email, and text‑based outreach to secure senior‑level discovery meetings.
• Prospect into target enterprise and multinational accounts within Southern EMEA, mapping complex organizational structures to identify economic buyers, technical decision‑makers, and internal champions.
• Convert qualified leads into high‑value enterprise opportunities and build a robust pipeline aligned with regional revenue targets, ensuring consistent achievement of quarterly and annual quotas.
• Own the end‑to‑end enterprise sales cycle across the Southern EMEA, including:
  • Leading executive‑level discovery sessions to understand strategic priorities, regional requirements, and global deployment needs.
  • Partnering closely with Sales Engineering to design, prepare, and deliver tailored product demonstrations for complex enterprise environments.
  • Leading technical and security validation sessions to ensure product viability, compliance with customer InfoSec, data privacy, and regional regulatory requirements (e.g., GDPR).
  • Creating and maintaining strategic account plans to identify whitespace, expansion opportunities, and multi‑country rollouts across global and Southern EMEA‑based enterprise customers.
  • Managing complex contracting and negotiation processes from initial commercial discussions through full contract execution, coordinating with internal finance, legal, and procurement teams as well as customer stakeholders across multiple geographies.
• Engage in weekly 1:1s with your manager focused on deal strategy, forecast accuracy, pipeline health, and long‑term career development.
• Maintain a high‑quality 3x pipeline reflective of enterprise deal size and complexity, and consistently meet or exceed quarterly and annual revenue targets across the Southern EMEA region.

• 5+ years of Enterprise sales experience in a fast‑paced, dynamic, and evolving environment.
• Relevant, transferable experience within the telecommunications, contact center, or unified communications industries.
• Proven success managing and closing complex, strategic deal cycles involving multiple business units and diverse stakeholder groups.
• Preferred experience in SaaS sales, particularly within UCaaS and/or CCaaS solutions.
• Fluency or professional proficiency in French required.

Dialpad is the leading AI‑powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe – including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply – rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights. Visit dialpad.com to learn more.

Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real‑time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success:

• Scrappy
• Curious
• Optimistic
• Persistent
• Empathetic

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.