Crm jobs in United Kingdom

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-,and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.

Location: On site at Redhill Surrey

Role Overview

We’re looking for a talented and proactive Business Analyst to join our team and support enterprise systems across Sales, Supply Chain, Manufacturing, Service, HR, and Finance. This is a dynamic role that blends strategic thinking with hands-on problem-solving, offering the opportunity to work on projects of varying scale and complexity.

You’ll collaborate closely with stakeholders across departments to identify opportunities for improvement, resolve application issues, and design innovative solutions that enhance business processes and system functionality.

• Partner with IT Application Managers to prioritize and deliver business requirements and process enhancements.
• Engage with business users to identify and implement system and process improvements.
• Conduct interviews to gather detailed business and technical requirements.
• Analyze data to identify trends and support strategic decision-making.
• Lead major projects, including requirements gathering, process mapping, test planning, and execution.
• Ensure compliance with IT standards for documentation, design, use cases, and training materials.
• Develop reports for ERP, CRM, and BI systems tailored to management and customer needs.
• Assist in designing data models and databases aligned with business goals.
• Provide Tier 2 and Tier 3 support for enterprise application issues and queries.
• Champion the effective use of technology across the organization.
• Deliver end-user training and create comprehensive training guides and documentation.

• Bachelor’s degree or equivalent professional experience preferred.
• Minimum 5 years’ experience in business analysis, project management, or related fields.
• At least 3 years’ experience with Manufacturing Execution Systems (MES), ideally supporting custom-built solutions.
• Hands-on experience with D365 Finance & Operations and CRM is highly desirable.
• Strong communication, organizational, and documentation skills.