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Job summary
A customer service company in London is seeking a reliable and confident individual for an office-based role. Responsibilities include greeting clients, handling enquiries, and maintaining property records. Ideal candidates will have excellent communication and admin skills, and be smart in appearance. Hours are Monday to Friday or Monday to Saturdays, 9am to 2pm.
Qualifications
- Must be smart in appearance.
- Experience in customer service is desirable.
- Ability to work independently and as part of a team.
Responsibilities
- Greeting clients and understanding their property requirements.
- Answering the telephone and dealing with enquiries.
- Maintaining accurate records of property listings.
Skills
This position involves dealing with customer enquiries on the phone and face to face in the office and you will need to provide a good customer service, be confident and be smart in appearance.
This is an office based position and the hours will be Monday to Friday 9am to 2pm OR Monday to Saturdays 9am to 2pm with one weekday off instead of the Saturday.
We are looking for someone who is reliable, punctual and trustworthy with excellent communication skills and accurate admin skills to provide excellent customer service to clients.
- Greeting clients and taking their contact details and understand their property requirements
- Answering the telephone and dealing with the enquiry (once trained)
- Dealing with Owners of properties and prospective purchasers / tenants
- Dealing with customer enquiries and inputting information on the computer
- Making cold calls, ringing a new property around and checking applicants are still looking
- Maintain accurate records of property listings and client details
- Dealing with necessary paperwork, printing property details, filing etc
- Creating tenancy agreements and keeping safety certificates up to date
- Scanning, photocopying, faxing, filing
- Promote properties through social media with excellent presentation
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.