AMU Ward Clerk | University Hospitals Dorset NHS Foundation Trust

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Bournemouth is seeking a dedicated clerical support assistant to help manage administrative tasks in the AMU and DVT Clinics. The candidate will act as the first point of contact for patients and visitors, ensuring smooth communication and efficient service. This role requires excellent organizational skills and the ability to work within a multi-disciplinary team. The position is essential for maintaining daily operations and enhancing patient care.

Qualifications

• Strong communication skills to interact with patients, families, and external teams.
• Ability to manage clerical and administrative tasks efficiently.
• Experience in liaising with healthcare staff and patients.

Responsibilities

• Support clerical and administrative duties for AMU and DVT clinics.
• Manage appointments, repairs, and communications within the ward.
• Handle incoming mail and assist with patient inquiries.

Job description

Interview Details

INTERVIEW DATE: 17th December

Job Overview

To support with clerical and administrative duties in the day to day running of AMU, DVT and our Same Day Emergency Care Clinic.

To be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families and external teams visiting the ward. Assist in answering telephone calls, liaising with patients and their families, keeping diary’s up to date and maintaining up to date information on Trust systems and problem solving.

Welcomepatients and visitorstotheward, answering appropriate questions and providing any relevant information in a sensitive manner, referring to qualified members of the team as necessary.

Undertake clerical and administrative duties on behalf of the ward.

Responsibilities

• Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You may be required to call and liaise with patients about attending certain tests or appointments.
• To arrange for the repair of faulty ward equipment.
• Todoleverposttopatients. Answer the telephone and deal with enquiries in a courteous manner.
• To open and sort incoming mail and distribute to relevant personnel for action.
• To use the computer for inputting and accessing general patient information on Trust computersystems such as Ecamis, EPR, Agyle, Electronic Diary and HealthoftheWard.
• To assist with other duties that may reasonably be required. To ensure sufficient stock of paperwork and stationary supplies. Organise own workload to ensure that the priorities of the service needs are met.
• Liaise with agencies external to the ward, e.g. other hospital departments, organising various models of transport, GPSurgeries etc.
• Communicate appropriately with all visitors to the ward area, e.g. relatives, medical and nursing agencies etc.
• Communicate appropriately with confused and/or aggressive or wandering patients.
• Contact by telephone patients and relatives relating to the imminent admission or discharge from the ward.
• To report to the Senior Nurse any complaints, comment or request by patients or visitors.

Additional Information

Liaisewithindividualteammembersandotherdepartmentsasrequired,inananner that will contributetotheeffectiveandefficientrunningoftheward.

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

This advert closes on Friday 5 Dec 2025