Customer Service Advisor

University of Southampton; Eastleigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

An academic institution in Eastleigh seeks a Customer Service Advisor to provide quality service to students and residents. The role involves collaboration and support within a diverse team. Candidates should have strong communication and multitasking skills, with experience in customer service environments. Working hours are 36 hours per week with occasional weekend duty.

Qualifications

• Experience in a busy and diverse customer service environment is essential.
• Approachable and organized character with strong customer service skills.
• Confident communicator who can multitask effectively.

Responsibilities

• Provide excellent service to students and residents.
• Support ongoing development and improvement projects.
• Collaborate with colleagues and external contractors.

Skills

Customer service experience

Excellent communication skills

Ability to work in a team

Experience with multiple computer systems

Job description

Overview

The Residences team at the University of Southampton offer accommodation to over 6,500 students every year. You will be joining the team at an exciting time as we continue to develop our portfolio of rooms, instigating a new refurbishment plan along with continued development of our halls offer to enhance student experience.

Responsibilities and Duties

This Customer Service Advisor position offers the opportunity to provide excellent service throughout the day for students, residents and other customers who interact with our services. You will be calm under pressure and have a commitment to providing excellent customer service at every touchpoint, whilst supporting the ongoing development and improvement projects for our customer facing areas. As an excellent communicator and multi-tasker, you will also play a part in providing valuable support to the supervisory team at Wessex Lane and City Gateway Halls of Residence, both within and outside of reception. The role may include occasional cover at other sites across Southampton and Winchester.

Collaboration and Teamwork

To ensure the smooth running of our service you will need to work in close partnership with colleagues in other teams who collectively provide a 24/7 support to students in Halls. You will also need to collaborate with other departments within the University and external contractors who deliver services within our Halls of Residence.

Experience and Skills

The successful candidate will be able to evidence experience of working within a busy and diverse customer service environment. We are looking for an approachable and organised character with excellent communication skills. You will need to be confident working within a team, customer service skills across any industry could well be an advantage. The department uses multiple computer systems to deliver its services therefore experience using multiple systems is essential.

Working Hours

This position is currently being advertised for 36-hours per week, Monday-Friday on a rota working between the hours of 8am and 8pm on a rotational basis (8am-4pm, 10am-6pm and 12pm-8pm) at both Wessex Lane and City Gateway Halls of Residences. You will also be expected to be available for occasional weekend working to support peak activity times during the academic year such as student arrivals/departure events and open days/offer holder visit days.

Additional Information

To find out more about the work of the Residences team please visit our websitehttp://www.southampton.ac.uk/uni-life/accommodation.page

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Application

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.