Patient Experience & Governance Officer

HealthHarmonie; Park Central; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading private healthcare provider in the UK is seeking an experienced Complaints Officer to manage patient complaints and incidents. The successful candidate will facilitate compassionate responses and work collaboratively to enhance patient experience. Candidates should have a minimum of 2 years of experience in complaint management within healthcare and strong communication skills. Apply to be part of a dedicated governance team.

Qualifications

• Minimum 2 years in complaints and/or incident management within healthcare.
• Strong understanding of NHS Complaints Regulations.
• Experience of working with internal and external stakeholders.

Responsibilities

• Manage complaints, incidents, and feedback across healthcare services.
• Support the drafting of empathetic responses to complaints.
• Identify trends from complaints to inform quality improvement initiatives.

Skills

Experience in complaints management

Excellent written communication

Compassionate handling of sensitive situations

Stakeholder management skills

Education

Degree or equivalent in a relevant subject

Job description

A leading private healthcare provider in the UK is seeking an experienced Complaints Officer to manage patient complaints and incidents. The successful candidate will facilitate compassionate responses and work collaboratively to enhance patient experience. Candidates should have a minimum of 2 years of experience in complaint management within healthcare and strong communication skills. Apply to be part of a dedicated governance team.