Night Porter

Carmarthenshire County Council; Wales; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local government authority in Wales is seeking a dedicated Admin & Clerical worker for 24 hours per week, with night shifts on Fridays and Saturdays. The role involves meeting customers, reporting issues, managing complaints, and ensuring cleanliness according to health standards. Ideal candidates will possess customer care experience and be able to work night shifts. Immediate start available.

Responsibilities

• Meet and greet late arrivals and show them to their accommodation.
• Report maintenance or operational issues to the operations manager.
• Handle complaints according to the complaints process.
• Perform necessary cleaning duties to the agreed quality standard.
• Undergo appropriate training to enhance customer service.
• Commit to the highest standards of customer care.
• Address car parking queries in a compliant manner.
• Perform other reasonable duties assigned by the line manager.

Skills

Customer care

Night working

Job description

Job Category : Admin & Clerical

Location : Caban, Carmarthenshire County Council

Hours Per Week : 24.00

Start Date : Immediate Start

Start Time : 09 : 00

End Time : 17 : 00

Salary : £11.59

Shifts will be 10pm – 6am Friday and Saturday with potential for more overnight shifts to cover annual leave.

Key responsibilities

• To Meet and Greet any late arrivals and show them to their accommodation
• To report any maintenance or operational issues to the operations manager
• To deal with any complaints following the complaints process set out
• To undertake any necessary cleaning duties to the agreed quality standard as per schedule, ensuring relevant Health and Safety legislation is adhered to.
• To undertake any appropriate training and development that will support and enhance the provision of a professional service to customers of the facility.
• To follow Carmarthenshire County Councils customer care policy and be committed to the very highest standards of care to our customers.
• To deal with any car parking queries in a compliant manner
• To undertake any other duties deemed reasonable by the line manager to ensure the very highest level of consistent service delivery to all our customers.

Experience

• Customer care
• Night working