Senior Housing Complaints Resolution Lead (Hybrid)

TRI Consulting Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Housing Association seeks a Complaints Dispute Resolution Lead for a hybrid role, primarily working from home with mandatory days in the office. The ideal candidate will have extensive experience in managing complex complaints and leading resolutions, along with exceptional communication skills and a commitment to customer service. This temporary position is expected to last about 3 months with competitive pay rates.

Qualifications

• Extensive experience in handling complex complaints, especially escalated ones.
• Strong analytical skills to identify trends from complaints.
• Proven track record of delivering exceptional customer service.

Responsibilities

• Lead resolution of escalated complaints.
• Support management with drafting complex response letters.
• Ensure compliance with Housing Ombudsman standards.

Skills

Attention to detail

Analytical skills

Communication skills

Interpersonal skills

Customer service

Job description

A leading Housing Association seeks a Complaints Dispute Resolution Lead for a hybrid role, primarily working from home with mandatory days in the office. The ideal candidate will have extensive experience in managing complex complaints and leading resolutions, along with exceptional communication skills and a commitment to customer service. This temporary position is expected to last about 3 months with competitive pay rates.