Complaints à Grande-Bretagne

To recruit, maintain, and develop sales representatives and brokers, and set targets.

• Develop an integrated sales & marketing plan
• Implement and align marketing plan with regional plan and submit to management
• Review and update strategic plan regularly
• Compile reports on progress made on strategic plan
• Communicate strategic plan to sales representatives

• Advertise and market representative positions through presentations
• Select applicants in accordance with FSCA requirements and implement assessment selection battery

• Facilitate pre-course and post-course training
• Responsible for on-the-job assessment of representatives

• Provide technical support and motivation to representatives
• Coach representatives on improving their selling skills
• Provide recognition through performance management system

• Ensure brokers are equipped with sufficient documentation (e.g., application forms)
• Handle administration queries on behalf of brokers
• Check and advise on business methods of brokers
• Update brokers on products and services regularly
• Ensure brokers' software is up to date
• Build professional relationships with brokers

• Identify, penetrate, and develop new markets
• Negotiate stop order markets
• Maintain contacts with key decision makers and industry resources
• Retain and increase market share
• Manage business retention
• Conduct product presentations in the market

• Ensure and monitor achievement of set targets
• Maintain business retention

• Supervise representatives rendering services under supervision
• Submit supervision evidence monthly
• Mentor and train supervisees
• Observe meetings between representatives and clients

• Handle complaints and investigations
• Manage complaints referred for debarment hearings

• Refresher and new product training
• Record of Advice
• Financial Needs Analysis
• Complete application forms

• Adhere to code of conduct, TCF, and risk/audit requirements
• Display company values and culture
• Provide leadership to team to achieve targets