Scheme Manager

Sanctuary Group; Manchester; On-site; GBP 25,000 - 27,000; Full time

Job summary

A community-focused housing organization in Manchester seeks two Scheme Managers to provide high-quality housing management services. This role involves tenancy management, supporting independent living, and ensuring compliance with safety tasks. Ideal candidates will have strong communication skills and experience working with older people. The position offers a salary of £25,374 - £26,159 per year with various employee benefits including 25 days annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme with employer contributions

Cycle to Work scheme

Wellbeing support and tools

Qualifications

• GCSE qualifications in English and Maths.
• Experience interacting with older individuals.
• Ability to self-manage and meet deadlines.

Responsibilities

• Manage tenancy and provide advice to residents.
• Promote independent living and connect residents to services.
• Ensure compliance with health and safety tasks.

Skills

Numeracy and literacy to GCSE Grade C or above

Experience with older people

Ability to manage workloads

Interpersonal and customer care skills

Knowledge of Microsoft applications

Full valid driving licence

Education

GCSE equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Select how often (in days) to receive an alert:

Operation: Sanctuary Independent Living Service

Closing Date: 10/12/2025

Requisition: 226768

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Scheme Manager

Manchester and Stretford

£25,374 - £26,159 per year

37.5 hours per week - Monday to Friday 8.30am to 4.00pm

We have an opportunity for two dynamic and self‑motivated Scheme Managers to join our team of 10. You will be responsible for providing a high‑quality housing management service which will include tenancy management, signposting and advice, raising and following communal repairs through to completion and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who can evidence utilisation of excellent communication skills to provide an exceptional experience for older people in a housing management setting, including awareness of safeguarding concerns.

Both positions are based in and around South Manchester.

One position is based at Tangmere Court, Whalley Range, where you will spend part of your week and you will also be responsible for Adastral House, Chorlton.

The second position is based at Wellington House, Stretford, where you will spend part of your week and you will also be responsible for Roselea, Baguley.

The role of Scheme Manager will include:

• Providing tenancy management, signposting and advice to residents
• Promoting independent living and signposting to appropriate agencies
• Encouraging residents to organise and get involved in activities
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Wellbeing calls to residents via warden call system
• Supporting the lettings team to manage vacant flats
• Providing cover at schemes in the region for other Scheme Managers
• Referring residents to support agencies when required and helping them access the different services available to them
• Dealing with low–level anti‑social behaviour complaints within the scheme and resolving resident disputes

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
• Travel is a requirement of the role, therefore a full valid driving licence and access to your own vehicle is essential

Why work for us?

We are a not‑for‑profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £25,374 per annum (rising to £26,159 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Manager, Management, Customer Service