Savings Team Leader

Ultimate Banking Ltd; Mansfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A reputable financial services provider in the United Kingdom is seeking a motivated Savings Team Leader. This role requires on-site presence in Nottinghamshire with a focus on delivering exceptional customer experience while leading a team. The ideal candidate should have a solid knowledge of financial services regulations and excellent communication skills. A competitive salary up to £30K and benefits, including paid volunteer days and private medical insurance, are offered.

Benefits

2 paid volunteer days

Private Medical Insurance

Pension

Life cover

Qualifications

• Solid knowledge of financial services regulations.
• Excellent communicator with a warm, supportive approach.
• Strong problem-solving capability with a focus on quality outcomes.
• Ability to lead, motivate and mentor a team.

Responsibilities

• Motivating the team to deliver exceptional inbound and outbound service.
• Monitoring workflow to maintain efficient operations.
• Coaching and developing colleagues to create meaningful interactions.
• Acting as the escalation point for complex savings queries.
• Upholding robust record-keeping and regulatory compliance.
• Using MI to improve performance and drive learning.

Skills

Solid knowledge of financial services regulations

Excellent communicator

Strong problem-solving capability

Ability to lead and motivate a team

Job description

Savings Team Leader

Nottinghamshire – 35 hours per week, Monday–Friday 8:45am–4:45pm
(2–3 days per week required on-site)
Salary up to £30K DOE + excellent benefits

Our client is a well-established and highly regarded financial services provider seeking a motivated Savings Team Leader. This role requires on-site presence in Nottinghamshire every Monday and Tuesday, with occasional Wednesdays as required.

You will champion a first-class customer experience while inspiring and guiding a team of 6 to deliver caring, confident and outstanding engagement. Joining at a time of transformation, you will support the shift towards cloud-based services and enhanced data capability.

You will own the planning and execution of proactive outreach activity aimed at retention, reactivation, and deepening customer relationships—ensuring every conversation strengthens trust and loyalty.

Key responsibilities of the Savings Team Leader include:

• Motivating the team to deliver exceptional inbound and outbound service
• Monitoring workflow to maintain efficient and high-quality operations
• Coaching and developing colleagues to create meaningful interactions that build rapport and customer satisfaction
• Acting as the escalation point for complex savings queries and customer complaints
• Upholding robust record-keeping, secure data handling and full regulatory compliance
• Using MI and insights to improve performance and drive continual learning

Required skills & experience:

• Solid knowledge of financial services regulations
• Excellent communicator with a warm, supportive and confident approach
• Strong problem-solving capability with a focus on quality outcomes
• Ability to lead, motivate and mentor a team to achieve success

This role is ideal for a driven individual with financial services expertise who genuinely enjoys making an impact— for customers, colleagues and the wider community.

In return, you will receive:

A competitive salary and strong benefits including 2 paid volunteer days, Private Medical Insurance, pension and life cover.