Community jobs in United Kingdom

About The Role

Are you passionate about tackling the climate emergency? Do you want to be part of Changeworks – a leadingorganisationdedicated to decarbonising Scotland’s homes and a just transition to net zero? We are looking for enthusiastic individuals to join our growing team supporting the delivery of domestic retrofit projects across Scotland.

• Assist our householders through the retrofit adaptation journey to their home, explaining the steps and resolving any complaints.
• Work with a range of stakeholders to ensure the householder receives an excellent service.
• Resolve problems and implement lessons learned, while working across the wider team to support our range of projects.
• Engage with householders over the phone, via email and in person in their homes and at events.
• Travel to different sites across Scotland as required.

• Knowledge of the sector is desirable; however, an excellent track record in customer service is core to the role.
• Ability to travel to different sites across Scotland.
• Comfort engaging with householders in person, over the phone and via email.
• Flexible working patterns with the nearest office in Edinburgh; part-time hours available at a minimum of 21 hours per week.

Changeworks is a great place to work. We hold Investors in People Platinum accreditation (something only a few organisations in Scotland have), and our staff overwhelmingly would recommend us as an employer too.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes.

We are a growing organisation, and this role is crucial to the delivery of our ambitious objectives. We want to decarbonise homes in Scotland on a massive scale, and that needs talented individuals like you to help us deliver on our objectives. You’ll receive full training plus coaching and mentoring.

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks, we welcome and encourage applications from everyone.