Client Services Director

Energi People; England; On-site; GBP 80,000 - 90,000; Full time

Job summary

A global Property Management Consultancy based in London is seeking a Client Services Director to lead operational excellence in one of the city's premier commercial buildings. The successful candidate will manage onsite teams, coordinate service partners, and enhance occupier engagement through placemaking and community activation. A strong leadership background with experience in property management, compliance, and sustainability certifications is essential. This role offers an attractive salary and benefits package.

Benefits

Benefits

Qualifications

• Proven experience in Senior Facilities or Property Management roles.
• Strong leadership skills with ability to inspire multidisciplinary teams.
• Experience in placemaking and community activation.
• Familiarity with sustainability certifications like WELL and BREEAM.

Responsibilities

• Manage and mentor the on-site team to ensure high standards.
• Coordinate and monitor contracted services to meet SLAs.
• Serve as primary operational contact for the client and occupiers.
• Curate a vibrant occupier experience by activating communal spaces.
• Support activation and leasing strategy of retail units.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Interpersonal skills

Building operations knowledge

Placemaking

Commercial awareness

Communication

Financial acumen

Tech-savvy

Education

Relevant qualifications in facilities management or engineering

Job description

Job Title: Client Services Director

Location: London

Salary: £80,000 - £90,000 + Benefits

A well-established, global Property Management Consultancy are currently recruiting for a Client Services Director to lead the operational excellence of one of London’s most dynamic and forward-thinking commercial buildings.

As the Client Service Director you will be the key point of contact between surveying teams, service partners, occupiers, and the client ensuring smooth day-to-day operations, exceptional service delivery, and alignment with the buildings core values.

Beyond operational leadership, this role plays a pivotal part in shaping a strong sense of place, activating communal spaces, supporting retail engagement, and cultivating a connected, experience-led environment for occupiers across the building and wider estate.

Key Responsibilities

• Team Leadership: Manage and mentor the on-site team, ensuring high standards of professionalism, responsiveness, and collaboration.
• Service Partner Oversight: Coordinate and monitor all contracted services (cleaning, security, M&E, etc.), ensuring SLAs and KPIs are met or exceeded.
• Client & Stakeholder Liaison: Serve as the primary operational contact for the client, occupiers, and surveying team—translating strategic goals into actionable site-level outcomes.
• Placemaking & Community Activation: Curate a vibrant occupier experience by activating communal spaces, supporting events, and fostering a sense of belonging.
• Retail Engagement: Support the activation and leasing strategy of vacant retail units, liaising with potential tenants and integrating retail into the overall placemaking vision.
• Compliance & Safety: Ensure full compliance with health & safety, fire safety, and building regulations. Lead audits and implement corrective actions.
• Sustainability & Innovation: Supporting initiatives that enhance WELL and BREEAM standards.
• Reporting & Budgeting: Provide regular operational and input into the client reports, manage budgets, and support procurement processes for site-related services.
• Crisis & Incident Management: support with emergency response planning and execution, ensuring business continuity and occupant safety.

Skills, Knowledge and Experience

• Proven experience in Senior Facilities or Property Management roles within premium / trophy commercial or mixed‑use buildings.
• Strong leadership and interpersonal skills, with the ability to inspire and manage multidisciplinary teams.
• Deep understanding of building operations, compliance, and service delivery frameworks.
• Experience in placemaking, occupier engagement, and community activation, ideally within urban estates or mixed‑use environments.
• Familiarity with WELL, BREEAM, Wired Score and other sustainability certifications is required.
• Commercial awareness and experience supporting retail strategy, including tenant liaison and activation of vacant units.
• Tech‑savvy, with experience using building management systems and digital platforms.
• Excellent communication and stakeholder management skills.
• Financial acumen and experience managing operational budgets.
• Relevant qualifications in facilities management, engineering, or building services (e.g., IWFM, IOSH, NEBOSH).

Working Hours - 08: 30 – 17: 00