Remote Bilingual Gaming Community Moderator

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading provider in remote customer support is looking for a Remote Community Moderator to engage with gamers and provide excellent email and chat support. This role requires proficiency in both English and French, alongside a strong passion for gaming. Responsibilities include monitoring community channels and addressing player inquiries while adhering to guidelines. This is a unique opportunity to work from home and run your own customer support business or join an established Service Partner.

Qualifications

• Must be fluent in English and French, with excellent reading and writing skills.
• Strong passion for gaming and familiarity with gaming industry terminology.
• Ability to manage multiple tasks and provide prompt responses to customers.

Responsibilities

• Provide email and chat support for a major gaming client.
• Engage with players and understand their issues.
• Monitor community channels and adhere to moderation guidelines.

Skills

Proficiency in English

Proficiency in French

Problem-solving skills

Patience

Empathy

Communication skills

Job description

A leading provider in remote customer support is looking for a Remote Community Moderator to engage with gamers and provide excellent email and chat support. This role requires proficiency in both English and French, alongside a strong passion for gaming. Responsibilities include monitoring community channels and addressing player inquiries while adhering to guidelines. This is a unique opportunity to work from home and run your own customer support business or join an established Service Partner.