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Associate Director/Senior Director - Central London Offices - PM
Job summary
A leading property management firm in Central London is seeking an experienced Associate Director to oversee property operations and manage occupier relationships. This role requires exceptional expertise in estate management and compliance, ensuring high-quality service delivery. The ideal candidate will possess strong communication skills and a proactive approach to team management and customer satisfaction.
Qualifications
- Significant experience in estate management, particularly in Central London.
- Excellent knowledge of compliance and service charge management.
- Strong verbal and written communication abilities.
Responsibilities
- Oversee day-to-day operations and occupier relationships.
- Manage service charge budgets and supplier performance.
- Implement initiatives to enhance occupier satisfaction.
Skills
Central London Offices
Director – Surveying
My client is seeking an experienced Associate Director with strong Central London property management expertise to oversee a prestigious London estate. You’ll manage day‑to‑day operations, occupier relationships, service charge delivery, and compliance, ensuring high‑quality service and smooth running of all building activities.
- Lead the operational management of assigned properties, ensuring exceptional service delivery and occupier engagement.
- Oversee compliance, audits, statutory requirements, and documentation in line with my client’s policies, RICS/ISO standards, and legislative timelines.
- Manage service charge budgets, supplier performance, payments, and funding requests.
- Review leases and occupier obligations, managing licences, alterations, changes of use, and approvals.
- Partner with Building Consultancy and Sustainability teams on planned works, asset management, PPMs, and sustainability action plans.
- Implement customer experience initiatives to strengthen occupier satisfaction and community engagement.
- Lead team management, supporting performance, development, and alignment with my client’s values.
- Support onboarding/offboarding of instructions, including TUPE processes where required.
- Provide due diligence for acquisitions and portfolio changes.
- Strong estate management experience, ideally across major Central London assets.
- Excellent understanding of PPMs, compliance, CDM, leases, budgets, and service charge management.
- Confident communicator able to build strong relationships with occupiers, clients, service partners, and stakeholders.
- Proactive, organised, and solutions-focused, with strong written and verbal communication skills.
- Ability to manage multiple priorities, drive improvements, and foster a high-performance team culture.
- Innovative mindset with a commitment to continuous learning and sustainability.
Please give me a call to discuss (Sam) 07917 042 950.
Sam@varnomross.co.uk
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.