Macmillan Engagement and Patient Involvement Programme Manager

Croydon BME Forum; Greater London; On-site; GBP 40,000; Full time

Job summary

A local charity focused on health equity seeks a Programme Manager to lead the Can You C Me Project across South West London. This role involves managing the Engagement and Patient Involvement team, delivering high-quality support to culturally diverse communities affected by cancer, and building strategic partnerships. The ideal candidate will have experience in health or social care, strong leadership skills, and a commitment to promoting health equity. This full-time position offers a salary of £40,000 per annum and opportunities for community engagement across several boroughs.

Qualifications

• Experience managing or leading a team.
• Knowledge of cancer inequalities and community engagement.
• Ability to work independently across multiple locations.

Responsibilities

• Lead the programme’s strategic direction across six boroughs.
• Manage the Engagement and Patient Involvement team.
• Build partnerships with healthcare and community organizations.

Skills

Report writing skills

Interpersonal communication

Team development

Organizational skills

Data analysis for decision making

Education

Experience in health or social care

Job description

LOCATION: Mitcham Road and other locations across six South-. West London boroughs, Richmond, Kingston, Wandsworth, Merton, Croydon, and Sutton.

RESPONSIBLE TO: Chief Executive Officer of Croydon BME Forum.

RESPONSIBLE FOR: 3 x Engagement and Patient Involvement Team Members.

SALARY: £40,000 per annum.

HOURS: 37.5 hours per week.

LENGTH: Until January 2027 with possible extension.

Context of the Role

The Programme Manager leads the delivery of the Can You C Me Project across six South West London boroughs. The role exists to reduce cancer inequalities, improve personalised care, influence system‑level change and strengthen culturally competent support for Black and ethnically diverse communities. The Programme Manager oversees day‑to‑day service delivery, manages the Engagement and Patient Involvement team across multiple boroughs, builds strategic partnerships with healthcare, voluntary and community organisations, and ensures that people affected by cancer receive person‑centred, timely and appropriate support. Croydon BME Forum, in partnership with Macmillan Cancer Support, is addressing ethnic inequalities in health and social care through this project. The team is based in the community, working alongside healthcare, faith, and voluntary sector partners to provide tailored support following a cancer diagnosis. Now in its third and final year, the project builds on the successes of the first two years, reflecting on what has been achieved and examining the impact on healthcare inequalities, while continuing to deepen and broaden its reach across South West London. The Programme covers Croydon, Kingston, Merton, Richmond, Sutton, and Wandsworth, all within the South West London Integrated Care System. The Programme Manager is responsible for leading three Engagement and Patient Involvement Team Members, each managing two boroughs, and ensuring consistent, high‑quality delivery across all areas. For the remainder of the project, the team will plan and deliver three borough‑specific conferences in Sutton, Merton, and Richmond. These events will raise awareness of cancer treatment and support issues affecting BME communities, amplify patient and community voices, and drive actionable change to improve access, experience, and outcomes for people affected by cancer.

Key Responsibilities

1. Lead the programme’s strategic direction and ensure activity aligns with project aims, contract, Macmillan standards and Integrated Care System priorities. Lead mobilisation, development and delivery of the service across six boroughs. Ensure the programme meets operational, financial and contractual requirements.
2. Work closely with CNSs, GPs, primary care teams, hospital cancer leads, commissioners and voluntary sector partners. Consult with decision makers, healthcare leaders, and community leaders to ensure programme relevance and integration. Represent the programme at borough, Integrated Care System and community forums.
3. Line manage three Engagement and Patient Involvement Team Members, ensuring manageable workloads and consistent quality. Provide supervision, guidance and support on complex cases, safeguarding and escalation. Promote a positive, inclusive team culture and support development.
4. Build relationships with grassroots groups, faith communities, local leaders and culturally diverse networks. Lead co‑design and lived experience involvement across the programme. Support the team to plan and facilitate high‑quality steering groups, focus groups and listening events.
5. Oversee delivery of assessments, signposting, one‑to‑one support and group interventions. Ensure culturally competent, person‑centred delivery across boroughs. Support the planning and delivery of cancer conferences.
6. Deliver or support training for healthcare professionals and community partners on cancer inequalities and culturally sensitive care. Work with Macmillan and clinical partners to embed learning into local pathways.
7. Lead on the collection, monitoring and analysis of programme data and insights. Produce high‑quality evaluation reports, borough summaries and KPIs. Use insight and community voice to identify gaps and inform improvements.
8. Ensure robust processes, safeguarding protocols, and administrative systems are in place. Identify, manage and escalation risks appropriately.
9. Develop a sustainability plan to ensure the programme’s learning, partnerships, and approaches continue beyond the funded period. Embed structures, processes and tools that support long‑term adoption of culturally competent, personalised cancer support. Produce legacy resources such as toolkits, training modules, frameworks and evaluation summaries. Build capacity across healthcare, community and voluntary sector partners to sustain improvements. Document and share best practices and system learning to influence future service development.

Person Specification

A – Application form. I – Interview. C – Certificate (original evidence).

Qualifications and Experience

• Experience in health, social care, community development or voluntary sector roles (essential). A/I.
• Experience supporting people affected by cancer or long‑term conditions (desirable). A/I.
• Training or experience in personalised care, inequalities or community engagement (desirable or willingness essential). A/I.

Experience

• Experience managing or leading a team. A/I.
• Experience working with people affected by cancer, long‑term conditions or experiencing health inequalities. A/I.
• Experience developing partnerships with healthcare professionals and community organisations. A/I.
• Experience facilitating focus groups, consultations or co‑design work. A/I.
• Experience delivering or supporting training. A/I.
• Experience using data and insight to monitor, evaluate or shape a programme. A/I.

Knowledge

• Understanding of cancer inequalities and barriers faced by Black and ethnically diverse communities. A/I.
• Knowledge of personalised care and cancer support pathways. A/I.
• Understanding of safeguarding, confidentiality and data protection. A/I.
• Knowledge of voluntary and community sector roles. A/I.

Skills and Competencies

• Strong report writing skills A/I.
• Strong interpersonal and communication skills. A/I.
• Ability to motivate, supervise and develop a team. A/I.
• Skilled in facilitating groups and co‑design work. A/I.
• Strong organisational and time management skills. A/I.
• Ability to use data for decision making and reporting. A/I.
• Comfortable working independently and across multiple sites. A/I.
• Ability to build long‑term, trust‑based partnerships. A/I.

Personal qualities

• Compassionate, culturally aware and committed to health equity. I.
• Emotionally resilient and able to work under pressure. I.
• Flexible, proactive and solution‑focused. A/I.
• Willing to work some evenings/weekends and travel across boroughs. A/I.

Experience: Required

Languages: English – Advanced

Employment: Full‑time

Schedule: Monday - Friday 9 am - 5 pm

Salary: £40,000 yearly

About Croydon BME Forum:

The Croydon BME Forum is a registered charity working to tackle health inequalities in BME communities in and around Croydon.