Collection jobs in United Kingdom

Equans is looking for an Account Manager to join our team covering sites in Dudley and Bristol. This is a permanent, full-time role, working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The Account Manager will lead an operational team across 3 contracts in the Central and South West region, ensuring we deliver the required contract standards, with an engaged and focused team, developing strong professional relationships with both client and internal stakeholders, and achieving financial and SHEQ targets.

The role will have a significant impact on operation of a variety of public facing buildings, with an emphasis on high standards to enhance the Equans brand.

• Ensure high quality service delivery across the range of services provided by Equans by applying professional expertise and management control
• Ensure financial performance is achieved on the contract to meet agreed targets for turnover, profit and cash collection
• Ensure a sound commercial understanding of the contractual deliverables across the contract and provide leadership to the site team
• Work with the senior management team and Client to develop and agree strategies that meet the service provision demands, in line with the client contracts and Equans objectives
• To review and continuously improve these to meet changing requirements
• Prom/fostering a culture of continuous improvement whereby improvements to service delivery and commercial value are identified and implemented
• Ensure effective working relationships with internal and external customers to maximise operational excellence and growth opportunity
• Lead and direct the contract team to ensure we operate a performance culture, improvement and retention and increased employee engagement
• Ensure development of direct reports, and wider team, using regular reviews and training
• Ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe environment for all employees, the client and patients

On offer is a competitive salary, company vehicle or allowance, bonus, and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

• Possesses extensive operational management experience
• Has strong customer focus
• Commercial experience
• Technical bias
• Has previously held P&L responsibility
• Possesses proven people management experience
• Has strong operational and performance management focus
• Has strong communication skills
• Is numerate and analytical and financially aware
• Has strong planning and time management skills
• Can demonstrate excellent interpersonal skills
• Demonstrates a clear understanding of the basic principles of M&E systems
• Demonstrable abilities and clear experience in supplier contracts negotiation

This role includes a DBS Standard check therefore ability to pass is essential.

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values-Accountability, Respect, Team Spirit, and Service Focus>

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.