Lead Patient Access Associate

Care New England; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a candidate to assist with the management of Patient Access Services. This role involves staff training, monitoring daily activities, and providing support for computer applications. Applicants should have a high school diploma, five years of relevant experience, and strong communication skills. The position offers an opportunity to engage with various healthcare specialties and contribute to patient care.

Qualifications

• 5 years experience as a Registration Representative or equivalent required.
• Experience in development of educational materials necessary.
• Ability to perform essential job-specific functions with or without accommodation.

Responsibilities

• Assist Supervisors and Manager with monitoring daily activities.
• Train new staff in computer systems and workflow processes.
• Monitor and provide support for users in multiple computer applications.

Skills

Strong written and oral communications skills

Working knowledge of medical terminology

Experience in training staff

Proficiency in spreadsheet and word processing applications

Education

High School diploma

Job description

Primary Function

Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities and user support for computer applications.

Responsibilities

• Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow.
• Under the direction of Supervisors, train new staff in computer systems and Workflow processes. Develop and maintain training materials and manuals.Administer competencies for new staff and/or new procedures. Provide guidance and Continuing education to staff, insuring documentation of competency.
• Monitor and provide support for users in multiple computer applications.
• Serves as a reference for staff to answer questions, identify issues and ensure quality standards are adhered to.
• Assist in ensuring the accurate collection of demographic, fiscal and scheduling information by completing quality reviews. Monitor staff productivity daily.
• Proactively identify inter-and intra-departmental process and communication breakdowns.
• Provide recommendations to update and maintain department procedures.
• Resolve or escalation patient, payer, staff and physician concerns.
• Assist Supervisor in compilation of staff performance review.
• Perform all other related duties as assigned.

Job Qualifications and Specifications

High School diploma and 5 years experience as a Registration Representative or equivalent is required. Working knowledge of medical terminology and strong written and oral communications skills are required. Experience in computer applications, training staff and development of educational materials necessary. Spread sheet and word processing applications preferred.

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement

External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement

Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement

Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.