Credit Specialist

BOYNECLARKE; Kingswear; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in Kingswear is seeking a driven Credit Specialist to join their Creditor team. The ideal candidate will excel in customer service and negotiation, handling overdue payments effectively. This role offers opportunities for professional growth and well-being, with a supportive work environment and competitive benefits.

Benefits

Growth & Learning opportunities

Work-Life Balance

Wellness programs

Comprehensive Benefits

Community Impact initiatives

Qualifications

• Proven track record in handling difficult customers.
• Experience in financial recovery is an asset.
• Willingness to conduct outbound calls daily.

Responsibilities

• Contact customers to collect overdue payments.
• Negotiate payment plans and settlements.
• Document customer interactions accurately.
• Ensure payment arrangements are upheld.
• Provide excellent customer service.
• Collaborate with team members on strategies.
• Support client reporting requirements.
• Meet Key Performance Indicators.

Skills

Customer service experience

Attention to detail

Time management

Communication skills

Tech proficiency

Negotiation skills

Tools

Microsoft Outlook

Microsoft Office

Job description

Credit Specialist

Location: In-Office, Downtown Dartmouth, BOYNECLARKE LLP

Are you ready to make your mark at a law firm that values your professional growth and personal wellbeing? At BOYNECLARKE LLP, we are more than a legal practice; we’re a community committed to success, balance, and wellness.

Why Join BOYNECLARKE LLP?

• Growth & Learning: We foster a culture of continuous learning and offer resources for professional development.
• Work-Life Balance: Enjoy flexible scheduling and generous paid time off to support your career personal needs.
• Wellness-Focus: Access wellness programs, including fitness classes, wellness subsidies, and free 24/7 virtual healthcare.
• Comprehensive Benefits: Choose from cost-shared health & dental options, and enjoy our RRSP matching program.
• Community Impact: Make a difference through firm-sponsored volunteer time and monthly employee-selected charitable giving.

About This Role

We are in search of a driven, attentive, and adaptable individual with exceptional customer service skills to join our Creditor team conducting financial recovery. The ideal candidate will be comfortable conducting outbound calls daily, negotiating settlements and expertly navigating challenging conversations with borrowers with a balance of persistence and empathy in your communication.

Key Responsibilities

• Contact customers via phone, email, and other avenues to collect overdue payments.
• Negotiate payment plans and settlements with customers to resolve outstanding debts.
• Document all customer interactions and payment arrangements accurately.
• Follow up with customers to ensure arrangements are upheld.
• Provide excellent customer service while adhering to policies and procedures.
• Collaborate with other team members to share best practices and develop strategies for improving collection efforts.
• Support client and lawyer reporting requirements.
• Meet weekly and monthly Key Performance Indicators.

What You Bring

• Experience: Customer service experience with a proven track record of effectively handling difficult or challenging customers. Financial industry and experience with inbound/outbound calls considered an asset.
• Skills: Exceptional attention to detail time management, and communication skills with the ability to provide exceptional customer service, including patience, empathy, and understanding.
• Mindset: Goal-oriented, critical thinker, problem solver, and team player with a positive attitude excited to contribute to a collaborative culture.
• Tech Proficiency: Adept at using technology such as Outlook and Microsoft Office, with a talent for learning new software quickly.

Ready to Grow with Us?

If you’re looking for more than just a job and are ready to thrive in a dynamic, supportive environment, apply today! We’re accepting applications until November 27, 2025.

At BOYNECLARKE LLP, we are dedicated to our communities, clients, and our teams. We know that fostering diversity and inclusion allows everyone to bring their full potential and creates a welcoming and positive environment for everyone. We are committed to continuously learning, growing, and being representative of the communities in which we serve. We encourage applications from individuals of the Global Majority, members of the 2SLGBTQIA+ community, women, and people with disabilities to apply.

If you require accommodation(s) in order to participate in the recruitment process with us, please reach out through [e-mail] or 902-469-9500.