Council Tax Officer

Connect2Luton; Caddington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government recruitment agency is seeking a team member for billing administration of Council Tax in Caddington. Responsibilities include processing refunds, managing billing records, and ensuring compliance with performance indicators. Ideal candidates will have experience in office environments and strong communication skills, with knowledge of high-volume billing procedures.

Qualifications

• Experience in an office environment, handling manual and computerized systems.
• Ability to communicate with a diverse range of customers.
• Understanding of billing procedures and workload management.

Responsibilities

• Manage billing administration and collections for Council Tax.
• Process refunds and amendments to Direct Debits and billing records.
• Ensure compliance with performance indicators and standards.

Skills

Office environment experience

Verbal and written communication

Manual and computer records maintenance

Workload organization

High-volume billing knowledge

IRRV technician qualification or relevant experience

Job description

Main purpose of position

To work as a member of the team responsible for the billing administration and collection of Council Tax.

You will be responsible to

• Process credit balance reports and promptly action refunds, suspense items and transfers, new and cancelled Direct Debits for Council Tax.
• Amendments including changes to occupation, banding, direct debits, entitlement to relief's discounts exemptions and changes to payment method.
• Deal with all correspondence and other forms of communication and update and maintain manual and computer records and systems in line with pre-determined targets
• Assist in determination of statutory relief's, discounts and exemptions from Council Tax and systematic renewals of entitlement. Make referrals to visiting officers for void cases, exemptions and occupations.
• Update the Council Tax list to agreed standards, including balancing to the Valuation Officer totals where appropriate.
• Assist in the delivery of local and national key performance indicators (for example telephone response times, letter reply to standards and Council Tax collected.

Skills and Experience

• Demonstrable experience of working in an office environment, using and maintaining manual and computerised systems
• Able to communicate verbally and in writing with a wide range of customers
• Able to use and accurately maintain manual and computer records
• Able to plan and organise own workload to meet deadlines and targetsAble to add, subtract, multiply and divide
• Demonstrable knowledge of high-volume billing procedures
• Attained IRRV technician or working toward such qualification, or relevant experience

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates