Charity jobs in United Kingdom

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england, United Kingdom

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23.05.2025

07.07.2025

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Our Client is the North West’s largest Mental Health and Learning Disability charity. With a strong track record over 30 years, they work locally in the community and through our Treatment and

Recovery Centres to provide a wide range of innovative and bespoke care

services.

They have a vision to create a world where people control their lives. They pride themselves on helping the people they support to design, develop and ‘own’ the support they receive by planning this with them; they support people to make informed choices and increase their own

independence; and they support people to maintain their own health, wellbeing and living environment. These principles are really important to them.

As a ‘values based’ employer, the people that work for them genuinely care about the people they support, and they are seeking likeminded people to join their family. If you are passionate about

working in Health and Social Care and have a real desire to make a positive difference to the lives of the people they support then they would love to hear from you.

Our client also recognises the contribution and value that their staff make. They would not be able to provide the life changing support that they do without people like you!

In return for your contribution they will support you throughout your career and they provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with them.

Director of Quality Improvement

Reports to: Chief Quality Officer

Responsible for: Quality Improvement Manager, Investigations and Compliance Manager

Job Purpose

Our Client has an ambition to be a sector leader in quality, value and personal outcomes over the next 3 years. The Director of Quality Improvement will lead on the realisation of this ambition by developing the necessary strategies, policies, processes and procedures to deliver:

• A person-centred, strengths-based, & outcome-focused support model that supports active citizenship, health and wellbeing.
• CQC ratings of Good or Outstanding in all services.
• A philosophy of continuous improvement, co-production & innovation.

As a member of the Senior Leadership Team, the postholder will participate fully in the corporate management, decision making, planning and strategy development of the quality and safety agenda and provide specialist advice, direction and inspiration to the Executive Team and Board.

The Director of Quality Improvement will drive the agenda across the entire organisation to develop the quality matters culture in every person, including the people they support. Thus, improving personal outcomes, user experience and organisational effectiveness.

Dimensions

• Overall responsibility for a corporate quality team consisting of 5 individuals but with 2 direct reports.
• Overall responsibility for a corporate budget for quality team salaries and non-pay items.

Principal Accountabilities

Quality Assurance

• Lead an integrated and cohesive approach to the design and implementation of quality assurance activities across the organisation to maintain and improve regulatory compliance and evidence-based practice.
• Prepare the organisation for the introduction of CQC’s new single assessment framework to ensure the group maintains and improves current CQC ratings.
• Lead and direct effective and appropriate audit and inspection activity across the group to provide ongoing and robust scrutiny of the provision of health and social care in all.
• Lead and direct the effective and efficient operation of the Quality Team, developing strategies, resources and capability and oversight of corporate and operational activities to deliver the objectives of the group.
• Work closely with the Directors of Operations to build a joined-up approach to assurance which identifies opportunities for improvement along the journey of support. This will include formal accreditation processes and systems to evidence the quality of their service design and delivery.
• Ensure effective and efficient use of resources to deliver a well-motivated workforce and the
• delivery of financial targets.

Quality Improvement

• Lead on the identification and introduction of a formal Quality Improvement methodology across the organisation and a framework for identifying, planning, implementing and evaluating specific improvement projects.
• Provide strong and effective leadership in undertaking major reviews and investigations, ensuring a robust and independent approach to the inspection and scrutiny of the quality of care, to transparently identify good practice and areas for improvement.
• Lead the establishment and fostering of strategic alliances with other bodies across the health and social care sector, focused on sharing good practice, skills and expertise and benchmarking the group with their peers.
• Promote dialogue and proactive relationship management with a wide range of external stakeholders (such as families, CQC, commissioners and the media) so theobjectives and priorities of the organisation and findings from reviews are understood and disseminated, and used to inform the development of the group’s policy and practice.

Co-production

• ·Unlock the potential within this organisation to enable the people they support, our staff and other stakeholders to co-produce new ways of thinking and working for the organisation.
• ·Develop and implement a co-production strategy so that the group’s services and support models work better for the people that use them.
• Develop the structures and processes required to sustain co-production.

General

• Support the design and implementation of the organisation’s new digital care management system.
• Support the Chief Quality Officer on the design and implementation of an annual quality and safety strategy.
• Support the Chief Quality Officer and the wider Executive team in the development and delivery of the annual business plan.
• Ensure the integrity and accuracy of quality and safety data provided to the organisation for the purpose of compliance and decision making.
• ·Responsible for the day-to-day effective management of the Quality Team personnel and activity to maximise resource effectiveness and prioritisation.
• Support the Chief Quality Officer in the Nominated Individual role to maintain regulatory compliance, oversight and assurance at all times.
• Ensure that the group produces an Annual Safeguarding Report for Board scrutiny.
• Ensure that the group produces an Annual Health & Safety Report for Board scrutiny.
• Ensure Quality Team staff are led and supported by just and compassionate leadership.
• Responsible for dealing with disciplinary and capability concerns, including acting in a professional advisory capacity for organisation-wide disciplinary/capability hearings/investigations.
• Chair the monthly Quality & Compliance Committee.
• Make a monthly quality and safety report to ERAM.
• Make a quarterly Quality & Safety report to Trustees at Quality & Safety Committee.

Experience:

• At least 5 years’ senior leadership experience working in an adult health or social care field.
• Demonstrable experience of developing or implementing a quality assurance framework including service and compliance audit strategy and tools,
• Demonstrable experience of using and promoting the skills, knowledge and experience of the people they support, and their families, in improving user experience, outcomes, service delivery and design.
• Experience of strategic risk management and reporting.
• Experience in the preparation of both statutory and non-statutory returns (e.g. MHSDS returns, annual Quality Account submissions, etc.).
• Demonstrable experience of leading and developing multi-disciplinary teams.
• Experience of managing in organisations undertaking significant change, whether as a consequence of market disruption or organisational re-engineering.
• Experience of working with Senior Executives and Board Members including the preparation and presentation of papers/reports and analysis of data.

Skills and Knowledge:

• Excellent problem solver.
• Highly resilient and able to work at a pace and manage competing priorities.
• Highly numerate and excellent analytical skills.
• Excellent communication skills (both verbal and written) to both financial and non-financial individuals.
• High degree of IT literacy.
• Ability to influence senior stakeholders.
• Ability to both adapt existing and develop new quality, operational and financial models.
• An understanding of all relevant health and social care legislation and regulatory frameworks
• Fluent on the policy context of the care sector

Values and Attitudes:

• Commitment to Public Service values (the Nolan Principals) and principles and the values of Our Client
• Passion for making a positive difference in the lives of others
• Commitment to the vision for social care as set out by Social Care Future and the Making It Real Framework from Think Local Act Personal.
• Understanding of how co-production can change the way the organisation thinks and works by involving people with lived experience, staff and other stakeholders in decision making in a meaningful way.

Qualifications & Training:

• A professional qualification in a relevant field e.g. health, social care, regulations, operations,
• Registration member of a relevant professional body.
• Demonstrable continuous professional development with relevant managerial or professional body.

Other:

• Car driver with full license.
• Ability to travel across the North West and wider.
• Expectation to be in services at least 2 days per week.