Trainee Assistant Manager

JobStart Scheme; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local charity organization in Belfast is looking for a Charity Shop Manager. The role includes driving sales, managing staff and volunteers, ensuring high standards of customer service, and adhering to cash handling protocols. Ideal candidates should have retail and charity experience, with a strong emphasis on customer care. This position offers flexible working hours up to 25 hours a week.

Qualifications

• Ability to calculate figures and undertake administration competently.
• Relevant retail sales experience in the fashion or clothing trade.
• Experience of working in a charity retail environment.

Responsibilities

• Drive sales and control costs to meet sales and profit targets.
• Ensure adherence to cash handling and security rules.
• Maintain high merchandising standards and provide excellent customer service.

Skills

Numerate with ability to calculate figures

Retail sales experience in fashion/clothing

Experience in charity retail

Experience managing and training staff

Knowledge of selling and merchandising

Customer service experience

Job description

THE EMPLOYER IS: CANCER FOCUS NIAll duties involved with running a charity shop with the aim of achieving optimum profit by maximising sales. You will be assisting with the management of staff and volunteers in order to ensure the efficient running of the shop. Customer service, cash handling and stock processing will be the major roles of the job, as well as building up knowledge and responsibility over time.

Responsibilities

• Drive sales and control costs to ensure that sales and profit targets are achieved.
• Ensure cash handling, banking and till procedures are adhered to in accordance with the Cancer Focus NI cash and security rules.
• Maintain high standards of merchandising and display.
• Provide excellent customer service and promote best practice within the shop.
• Implement seasonal layout and window displays to maximise sales.
• Ensure Cancer Focus NI information leaflets are on display and easily accessible.
• Encourage donations and prepare stock to ensure that the shop is stocked to agreed levels.
• Price stock to return maximum income for the shop.
• Liaise with Retail Office for donation pick-ups or deliveries.
• Support Shop Manager in the recruitment, training and development of volunteers.
• Communicate and motivate volunteers to ensure high morale.
• Manage and delegate tasks to volunteers and provide feedback or any concerns to the Shop Manager.
• Participate in all relevant training and initiatives provided by the charity.
• Promote donor sign-ups for Gift Aid and input all Gift Aid donors’ personal details to ensure data protection and accuracy.
• Process Gift Aid items with correct individual barcode and price accordingly. Review weekly Gift Aid report with the Shop Manager.
• Complete End of Day procedures and run daily departmental reports.

Skills and Qualifications

• Numerate with the ability to calculate figures and competently undertake administration.
• Relevant retail sales experience in the fashion / clothing trade.
• Experience of working in charity retail.
• Experience of managing, motivating and training staff and volunteers.
• Knowledge of selling and merchandising.
• Experience of dealing with customers and providing excellent customer care.

Further Information

The Employer is: CANCER FOCUS NIJobStart Opportunity - Working Hours Information.Standard Hours: up to 25 hours per week.Flexible/Reduced Hours: May be available upon approval by a Work Coach.Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.