Charity Retail Supervisor - Trainee (Flexible Hours)

JobStart Scheme; Newtownstewart; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charity organization in Newtownstewart seeks a Charity Shop Manager to oversee shop operations, drive sales, and ensure outstanding customer service. Responsibilities include managing staff and volunteers, handling cash, and maximizing profitability through effective merchandising. Candidates should have retail experience, especially in charity settings, and possess strong customer service skills. This temporary position offers up to 25 hours per week with a competitive salary based on age.

Responsibilities

• Drive sales and control costs to ensure sales and profit targets are achieved.
• Ensure cash handling, banking and till procedures are adhered to.
• Maintain high standards of merchandising and display.
• Provide excellent customer service and promote best practices.
• Implement seasonal layout and window displays to maximise sales.
• Encourage donations and prepare stock to ensure shop is stocked.
• Price stock to return maximum income for the shop.
• Support Shop Manager in recruitment, training, and development of volunteers.
• Manage and delegate tasks to volunteers and provide feedback.
• Promote donor sign-ups for Gift Aid and ensure data accuracy.
• Process Gift Aid items correctly and review weekly reports.

Skills

Numerate with the ability to calculate figures

Relevant retail sales experience in the fashion/clothing trade

Experience of working in charity retail

Experience of managing, motivating and training staff and volunteers

Knowledge of selling and merchandising

Experience of dealing with customers and providing excellent customer care

Job description

A charity organization in Newtownstewart seeks a Charity Shop Manager to oversee shop operations, drive sales, and ensure outstanding customer service. Responsibilities include managing staff and volunteers, handling cash, and maximizing profitability through effective merchandising. Candidates should have retail experience, especially in charity settings, and possess strong customer service skills. This temporary position offers up to 25 hours per week with a competitive salary based on age.