Trainee Assistant Manager

JobStart Scheme; Enniskillen; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charity organization in Enniskillen is looking for a temporary shop manager to drive sales and manage staff in a charity shop. Key responsibilities include maximizing sales, maintaining presentation standards, and providing excellent customer service. Ideal candidates should have retail experience, especially in charity settings, and the ability to manage and motivate staff. Pay rates vary by age, and hours are up to 25 per week, with flexibility available.

Qualifications

• Capable of calculating figures and handling administration competently.
• Relevant retail sales experience in the fashion/clothing trade.
• Experience managing, motivating, and training staff and volunteers.

Responsibilities

• Drive sales and control costs to meet sales and profit targets.
• Adhere to cash handling and banking procedures.
• Maintain high standards of merchandising and display.
• Provide excellent customer service within the shop.
• Support the Shop Manager in recruiting and training volunteers.

Skills

Numerate

Retail sales experience

Charity retail experience

Managing and motivating staff

Selling and merchandising knowledge

Excellent customer care

Job description

The employer is Cancer Focus NI. All duties involve running a charity shop with the aim of achieving optimum profit by maximising sales. You will assist with the management of staff and volunteers to ensure efficient shop operation. Customer service, cash handling, and stock processing are the major roles of the job, building up knowledge and responsibility over time.

Responsibilities

• Drive sales and control costs to meet sales and profit targets.
• Adhere to cash handling, banking and till procedures in line with Cancer Focus NI cash and security rules.
• Maintain high standards of merchandising and display.
• Provide excellent customer service and promote best practice within the shop.
• Implement seasonal layout and window displays to maximise sales.
• Ensure Cancer Focus NI information leaflets are on display and easily accessible.
• Encourage donations and prepare stock to maintain agreed levels.
• Price stock to maximise income for the shop.
• Liaise with the Retail Office for donation pick-ups or deliveries.
• Support the Shop Manager in recruiting, training and developing volunteers.
• Communicate and motivate volunteers to ensure high morale.
• Manage and delegate tasks to volunteers and provide feedback or raise any concerns to the Shop Manager.
• Participate in all relevant training and initiatives provided by the charity.
• Promote donor sign‑ups for Gift Aid and input all donor personal details to ensure data protection and accuracy.
• Process Gift Aid items with correct barcode and price, reviewing the weekly Gift Aid report with the Shop Manager.
• Complete end‑of‑day procedures and run daily departmental reports.

Skills and Qualifications

• Numerate, capable of calculating figures and handling administration competently.
• Relevant retail sales experience in the fashion/clothing trade.
• Experience in charity retail.
• Experience managing, motivating and training staff and volunteers.
• Knowledge of selling and merchandising.
• Experience delivering excellent customer care.

Further Information

Standard hours: up to 25 hours per week. Flexible/reduced hours may be available upon approval by a Work Coach. Additional hours may be offered depending on availability – to be discussed directly with the employer before starting employment. The job advert may close before the listed closing date if requested by the employer.

Application Information

JobStart is open to working‑age benefit claimants who are deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are receiving any other working‑age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Salary and Working Hours

Pay rates vary by age: £7.55 per hour for ages 16‑17, £10.00 per hour for ages 18‑20, and £12.21 per hour for ages 21 and over. Contract type: temporary. Hours: up to 25 per week, with days and hours between 9.30 am and 5.00 pm to be confirmed.