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Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is a Secondment for 12 months to meet the needs of the service.

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

This post is a Secondment for 12 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

This job role covers the Urgent Care line in our Emergency Department. The successful candidate would be answering urgent calls from patients, GP services, Opticians and doctors/consultants within the Trust. Details of all calls need to be logged and passed to the Triage team.

Alongside answering the calls you would be in charge of monitoring the urgent email system, printing off urgent referrals and preparing for the doctor to triage. Once triaged you will need to book the patients appointments.

Also as part of this roll you will need to monitor our WPAS data and ensure it is correctly inputted.

Main duties of the job

Working in a highly pressurised call centre environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient service.

Use own initiative in often complex situations to ensure that patients are dealt with efficiently.

Ensure that data held on the WPAS system is accurate, up to date and fit for purpose, applying adjustment to patient pathways where appropriate in line with policy, responding to and undertaking any outcomes of validation and data quality checks.

To communicate with patients, relevant health care professionals, external agencies and BCUHB staff about queries related to the booking of appointments. This may involve some face-to-face contact with patients/carers.

Relay sensitive information to patients and carers in relation to waiting times for appointments, dealing with aggressive and antagonistic patients in a tactful and calm manner.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

English

Essential Criteria

• GCSE Maths & English
  
  

• Experience of working directly with clinical / consultant staff.
  
  

• Ability to speak Welsh
  
  

• Flexible approach towards duties and responsibilities
  
  

• Ability to use Microsoft word, Excel and Outlook
  
  

• Previous booking of appointments on WPAS
  
  

• Knowledge of WPAS/ Hospital administration systems
  
  

• Enthusiastic, confident with a positive attitude.

• Seniority level
  Entry level

• Employment type
  Full-time

• Job function
  Administrative
• Industries
  Hospitals and Health Care

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