Workshop Controller

Octane Recruitment Ltd; Dover; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading UK dealership in Dover is seeking an experienced Workshop Controller to manage workshop operations and ensure high-quality service delivery. The ideal candidate has over a year of experience in a similar role, ideally in a dealership setting. Responsibilities include supervising technicians, managing customer relationships, and ensuring compliance with standards. The role offers competitive compensation, progression opportunities, and various benefits including a car allowance and training.

Benefits

Progression opportunities

Great Bonus Opportunities

Car Allowance

Company Pension

Company Discounts

Great Training & development

Qualifications

• 1+ years experience as Workshop Controller or Diagnostic/Master Technician at a main dealership.
• Main dealership experience preferred but not essential.

Responsibilities

• Allocate work efficiently among technicians to maximise productivity.
• Monitor job progress and review job cards for costing.
• Manage warranty and additional work procedures and documentation.
• Maintain service levels for the smooth running of the workshop.
• Build strong relationships with internal teams and external customers.
• Support workshop staff and address performance issues.
• Ensure compliance with Health & Safety and company standards.
• Monitor financial performance and support cost control.
• Resolve customer complaints promptly.
• Review and improve workshop operations continually.

Skills

Team management

Customer service

Quality control

Problem-solving

Education

Full UK driving license

Job description

Workshop Controller

Dover

Salary – Up to £35,000 Basic + Bonus

Days - Monday - Friday / 08:00-17:30 / 1 in 3 Saturdays 8-1 paid as overtime

Ref – 29043

We have a new job vacancy available for a Workshop Controller in Dover. My client are one of the UK's leading main dealerships in the area & they're rapidly growing, making it the best time to join. This role suits a Workshop Controller with previous experience as a Vehicle Technician, looking for a long-term career. If you’re a experienced Workshop Controller at a main dealer or independent then apply now! Would also suit a Master Technician or Diagnostic Technician who is looking to get off the tools.

Benefits

• Progression opportunities
• Great Bonus Opportunities
• Car Allowance
• Company Pension
• Company Discounts
• Great Training & development

Role

• Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion
• Monitor job progress, review job cards, and ensure accurate job timing for costing purposes
• Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations
• Maintain agreed service levels and ensure the smooth daily running of the workshop
• Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery
• Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed
• Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards
• Monitor and contribute to financial performance, supporting cost control and efficiency improvements
• Handle and resolve customer complaints in a timely and professional manner
• Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement

Requirements

• Full UK driving license
• 1+ years experience as Workshop Controller or Diagnostic / Master Technician at a main dealership
• Main dealership experience preferred but not essential

Consultant – Michael Rogers