Workshop Controller

Listers Group Ltd; Boston; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading motor retailer group in the UK is seeking a Workshop Controller to ensure maximum productivity in the workshop. The successful candidate will manage a team of Technicians, ensuring that all work is actioned effectively while providing excellent customer service. The position offers a competitive salary with an OTE of up to £45,000 along with numerous benefits including a wellness programme, staff discounts, and professional development opportunities.

Benefits

Excellent basic salary with OTE of up to £45,000

Company pension

Wellness programme

Sick pay

Group life insurance

Staff discount on car servicing

Listers benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free parking / On-site parking

Company events

Qualifications

• Previous experience in a dealership as a Workshop Controller or Foreman.
• Strong drive, resilience, and energy.
• Well-presented individual with a positive attitude.

Responsibilities

• Manage the workflow of all jobs to brand standards.
• Oversee and support Technicians to ensure efficiency.
• Conduct regular process reviews with the Aftersales Manager.

Skills

Managing workflow

Team leadership

Customer service

KPI management

Upselling

Job description

Workshop Controller Role

The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisor's and Technicians, ensuring that all required work is actioned effectively and efficiently.

• Managing the workflow of all jobs to brand standard.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused management to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with pricing additional work and maximising upsell opportunities, ensuring all such work is approved with customers prior to being carried out.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)

  This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.

• Unlimited confidence, resilience, drive, energy and talent.
• A well-presented individual with a desire, character and attitude to succeed.

  Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

• Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK

  Excellent Basic Salary with OTE of up to £45,000 plus benefits., Company Pension

• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events