Workplace Host

ISS Facilities Services; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading workplace management company in the UK is seeking a proactive Workplace Host to provide exceptional front-of-house and facilities support in a large corporate office. The role includes managing visitor check-ins, supporting health and safety compliance, organizing meeting room setups, and providing excellent customer service. Ideal candidates will have prior experience in facilities or customer service, strong communication skills, and be proficient in Microsoft Office. ISS values diversity and supports inclusive hiring practices.

Qualifications

• Previous experience in facilities management or customer-facing roles.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Act as the first point of contact for visitors.
• Support health and safety compliance.
• Organise meeting room bookings and setups.

Skills

Customer service orientation

Organisational skills

Communication skills

Problem-solving

Team collaboration

Tools

Microsoft Office Suite

Room booking systems

Job description

Overview

Workplace Host

Contract: Professional Services, Production & Technology

Location: Reading, RG2 6UU

Hours of work: 37.5

Contract Type: Permanent

We are seeking a proactive and customer-focused Workplace Host to deliver exceptional front-of-house and facilities support across a large, multi-floor corporate office.

This is a varied and hands-on role that combines reception duties, facilities management, post and print room operations, and event/meeting room coordination.

Responsibilities

• Act as the first point of contact for visitors, managing check-in, badges, calls, and emails.
• Liaise with security, couriers, and vendors to ensure seamless front-of-house operations.
• Conduct daily checks of meeting rooms, restrooms, and common areas, logging and following up on maintenance issues.
• Support health and safety compliance and manage facilities supplies and records.
• Deliver a high-quality on-site experience, handling feedback and driving service improvements.
• Sort and distribute mail and packages, manage print jobs and equipment, and coordinate deliveries.
• Organise meeting room bookings, setup/takedown, and coordinate AV, furniture, and catering requirements.
• Assist with internal events and meetings, ensuring all logistical and operational needs are met.

Qualifications

• Previous experience in facilities management, reception/front-of-house, or a customer-facing role.
• Excellent verbal and written communication skills, with the ability to interact professionally at all levels.
• Strong customer service orientation and a proactive approach to problem-solving.
• Highly organised with the ability to manage multiple tasks and maintain accuracy.
• Proficient in Microsoft Office Suite; experience with room booking and visitor management systems is a plus.
• Flexible and adaptable to changing priorities in a fast-paced environment.
• A collaborative team player with strong attention to detail.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]