Workplace Experience Facilitator

Yorkshire Water; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional water utility provider is seeking a Workplace Experience Facilitator in Bradford. This role involves delivering efficient service at various sites, managing reception and inquiries, and ensuring excellent customer interaction. Ideal candidates should have experience in customer service, strong attention to detail, and good problem-solving skills. An attractive benefits package, including a bonus and professional development opportunities, is offered.

Benefits

Annual incentive related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Development opportunities

Flexible benefits package

Qualifications

• Experience in a customer-facing environment.
• Ability to follow documented policies and procedures.
• Driving licence required for travel between sites.

Responsibilities

• Deliver efficient Workplace Experience Service.
• Manage reception and helpdesk services.
• Coordinate resources as necessary.
• Log and manage incidents/requests.

Skills

Customer service experience

Attention to detail

Time management

Teamwork skills

Problem-solving

Job description

Overview

Workplace Experience Facilitator - Fixed Term Contract

Location: Bradford, with travel required to different sites. Work type: Fixed term contract for 12 months, full time, 37 hours per week, Monday – Friday, 7:30am-5:30pm.

We have an exciting opportunity for a Workplace Experience Facilitator to join the Land & Property team at Yorkshire Water. Could this be you?

What we do

We provide essential water and wastewater services to the Yorkshire region, ensuring clean and safe drinking water and responsible wastewater management. We look after communities, protect the environment, and support the region’s health, wellbeing, and prosperity.

Responsibilities

• Deliver an efficient Workplace Experience Service function, including managing Reception, Helpdesk and Mail room services.
• Be the first point of contact for all building users, visitors, and contractors for physical attendance and service system requests and email queries.
• Act as the prime facilitator for issues and queries between visitors, building users, contractors, and Building Control Team.
• Coordinate internal and external resources as necessary.
• Manage site booking in/out protocols, including induction processes for visitors/contractors.
• Answer incoming phone calls professionally, determine purpose, own queries, and provide correct information.
• Log and manage incidents/requests on the service system (SAM) and provide feedback and updates.
• Manage mail controls – receipt, distribution, processing, franking and bagging external mail, and processing courier requests.

What skills & qualifications you will need

• Previous experience in a customer-facing environment with a commitment to excellent service.
• Great attention to detail and accuracy.
• Ability to follow documented policies and procedures.
• Strong prioritisation, time and workload management.
• Confidentiality and a practical, common-sense approach to problem solving.
• Ability to work as part of a team and demonstrate team-building skills.
• Flexible approach with the ability to cover different roles within the wider Administration team (including holiday cover).
• Awareness or knowledge of finance is beneficial.
• Driving licence required for role; travel between sites and out-of-hours coverage once every 8 weeks.

Benefits

• Annual incentive related bonus (up to £1,000 for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities in line with the Workplace Experience Facilitator progression plan.
• 25 days annual leave plus bank holidays – plus an extra wellness day.
• Life assurance cover of 4 times pensionable salary.
• Flexible benefits package including health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover, plus a retail savings scheme.
• Online GP service, cycle to work scheme, gym membership discounts and more.

Accessibility & Closing Date

Closing Date – September 28. We may start interviewing and close the position earlier based on response. Please apply as soon as you can to be considered.

All successful applicants will undergo pre-employment checks including a Basic Disclosure Check via a third-party provider. Depending on the role, security vetting may also be required (Counter Terrorist Check or Security Check).

All roles are subject to a medical questionnaire and any required medicals.