Workplace Coordinator

Sodexo; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is looking for a Workplace Coordinator in Trafford, Manchester. The successful candidate will ensure exceptional customer experiences and be responsible for daily operational services in a professional environment. This role offers the chance to thrive in a supportive team and includes various employee benefits such as mental health support and a pension plan. Join the team today and make a meaningful impact.

Benefits

Unlimited access to online mental health and well-being support

Employee Assistance Program

24-hour virtual GP Service

Sodexo Discounts Scheme

Mercer Aspire Pension Plan

Learning and development tools

Bike to Work Scheme

Qualifications

• Proven customer service skills, anticipating individual needs while consistently meeting service levels.
• Highly organized with strong prioritization and planning skills.
• Able to work autonomously or under pressure with sound judgment.
• Confident in delivering FM services efficiently.

Responsibilities

• Deliver an exceptional customer experience by ensuring a pleasant and professional environment.
• Act as the single point of contact for customers, managing issues effectively.
• Enforce site compliance and manage services, including housekeeping and security.
• Coordinate events end to end, including hospitality and onsite support.

Skills

Strong customer focus

Excellent attention to detail

Proactive attitude

Effective communication

Solid PC skills including MS Office

Job description

40 hours per week, Monday to Friday – £15.38 per hour. Free onsite parking.

Check your local transport links here: Plan Your Journey | Traveline – the destination you should input is M16 OPU.

We are recruiting a Workplace Coordinator to join the Sodexo team, based at UA92, Trafford, Manchester. The successful candidate will be a key client‑facing member of the onsite team, responsible for the day‑to‑day operational delivery of Facilities Management services. You will play an important role in creating a positive workplace experience, providing a consistently professional, welcoming service while adhering to Sodexo policies, standards, and values, and actively promoting the Sodexo brand and company image at all times.

What you’ll do:

• Deliver an exceptional customer experience by ensuring a pleasant, clean, safe, and professional environment for all building users.
• Act as the single point of contact for customers and clients, demonstrating ownership of issues and delivering timely, effective solutions.
• Enforce site rules, standards, and compliance, including Housekeeping, Security, and Health & Safety across all floors.
• Manage and coordinate services, including the Housekeeping team, mobile technical teams, local contractors, and liaise with the landlord for wider building maintenance.
• Plan, coordinate, and deliver events end to end, including hospitality, lobby host services, and on‑site event support.

What you bring:

• Strong customer focus with proven customer service skills, able to anticipate individual needs while consistently meeting service levels.
• Highly organised with excellent attention to detail, strong prioritisation, planning skills, and a proactive, can‑do attitude.
• Flexible, self‑motivated, and able to work autonomously or under pressure in a corporate environment, with sound judgment on when to escalates.
• Confident in delivering FM services efficiently, with a service‑oriented and innovative approach, and the ability to communicate effectively at all levels.
• Strong team player who actively supports a “one team” culture, taking initiative to cover and assist colleagues when required, supported by solid PC skills including MS Office.

What we offer:

• Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
• Unlimited access to an online platform offering mental health and well‑being support.
• Employee Assistance Program to help with everyday issues or larger problems where you may need additional support, including legal and financial advice and support with work‑related issues or personal issues such as bereavement.
• Access to a 24‑hour virtual GP Service.
• Sodexo Discounts Scheme offers great deals 24/7 (also open to friends and family).
• Mercer Aspire Pension Plan membership.
• Learning and development tools to grow and succeed throughout your career at Sodexo.
• Bike to Work Scheme to help colleagues do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.