Workplace Coordinator

ISS Facilities Services; Churwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Workplace Coordinator in Leeds to enhance customer experience and support service delivery. You will manage feedback, maintain quality standards, and build strong relationships with users. The ideal candidate has experience in facilities management and customer-facing roles. This position comes with a fixed-term contract for 6 months, offering a great opportunity to make a difference in a dynamic environment.

Qualifications

• Experience in facilities management within a corporate environment.
• Background in hospitality or customer-facing roles focused on service excellence.
• Strong IT skills and ability to prepare professional reports.

Responsibilities

• Monitor and capture feedback on customer experience for improvement.
• Support FM service delivery, ensuring SLAs are met.
• Manage helpdesk calls and report issues.
• Build relationships with VMO2 contacts.
• Maintain high standards in meeting rooms and shared spaces.

Skills

Experience in facilities management

Interpersonal skills

IT literacy

Service excellence focus

Proactive and confident

Team player

Job description

Overview

Workplace Coordinator

Contract: Professional Services, Production & Technology

Location: Leeds, LS11 0DL

Hours of work: 40

Contract Type: Fixed Term Contract (6 months)

The Workplace Experience Co-ordinator will act as the main point of contact between building users and Integrated Facilities Management (IFM). The role is focused on service delivery, customer experience, and client liaison across the VMO2 estate.

Responsibilities

• Monitor and capture feedback on the customer experience to identify improvement opportunities.
• Support FM service delivery in your area, ensuring SLAs are met and taking ownership of the space.
• Manage helpdesk calls through to resolution with relevant service teams.
• Identify and report issues, suggesting improvements to optimise the workplace environment.
• Build and maintain strong relationships with VMO2 contacts, acting as a trusted liaison.
• Collaborate with ISS departments to deliver an integrated FM service and excellent customer experience.
• Maintain meeting rooms and shared spaces to high standards, ensuring a professional, “ready-to-go” environment.

Qualifications and Competencies

• Experience in facilities management within a corporate environment.
• Experience in soft services or managing a cleaning team.
• Background in hospitality or other customer-facing environments, with a strong focus on service excellence.
• Strong IT literacy with the ability to extract data from systems and prepare professional reports.
• Demonstrated experience in building and maintaining effective working relationships.
• Friendly and approachable with strong interpersonal skills.
• Proactive and confident, with the ability to take initiative.
• Strong team player, able to collaborate across multiple service lines.

About the Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]