Wholesale & Metering Admin - Billing & Customer Care

Lester Aldridge LLP; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A national business water retailer is seeking a Wholesale & Metering Administrator in Bournemouth. The successful candidate will enhance customer experiences regarding meter readings and billing. Key responsibilities include updating systems, resolving meter reading issues, and liaising with Wholesale Service Desks. The ideal candidate should possess GCSEs in English and Maths, have experience in billing or customer contact, and be proficient in Microsoft Excel. Competitive benefits and ongoing development are offered.

Benefits

Generous holiday allowance plus bank holidays

Discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

Range of Group Discounts

Cycle to Work Scheme

Financial support services

Ongoing development and training

Qualifications

• Educated to GCSE grade A‑C or equivalent in English and Maths.
• Experience in a Billing or Customer Contact setting.
• Experience in using Microsoft Excel.
• Clear and concise communicator.
• Customer Awareness including geographical appreciation.

Responsibilities

• Obtain wholesale feedback and ensure system updates are completed.
• Liaise with multiple Wholesale Service Desks for administrative requirements.
• Maximise the number of meter reads received through planning and reporting.
• Investigate accounts without meter readings and coordinate collection.
• Resolve issues from incorrect meter readings promptly.

Skills

Experience in a Billing or Customer Contact setting

Experience in using Microsoft Excel

Clear and concise communicator

Customer Awareness including geographical appreciation

Education

GCSE grade A‑C or equivalent in English and Maths

Job description

A national business water retailer is seeking a Wholesale & Metering Administrator in Bournemouth. The successful candidate will enhance customer experiences regarding meter readings and billing. Key responsibilities include updating systems, resolving meter reading issues, and liaising with Wholesale Service Desks. The ideal candidate should possess GCSEs in English and Maths, have experience in billing or customer contact, and be proficient in Microsoft Excel. Competitive benefits and ongoing development are offered.