Wellness and Fitness Receptionist

Nobu Hotel Portman Square; Greater London; On-site; GBP 27,000 - 34,000; Full time

Job summary

A luxury hotel chain in Greater London is seeking a Wellness and Fitness Receptionist to manage the reception area and ensure a professional first impression for guests. Responsibilities include handling bookings for fitness sessions, maximizing retail sales, and supporting the wellness facilities. Ideal candidates should possess experience in front-of-house roles, strong communication skills, and a genuine passion for wellbeing. This role offers a salary up to £34,000 with various employee benefits including discounts and development opportunities.

Benefits

Salary up to £34,000 including room service charge

£1000 Refer a Friend Scheme

Discounted overnight stays across Nobu properties worldwide

Discounted Pilates classes and wellness treatments

Opportunities to progress within the hotel

Free meals while on duty

Qualifications

• Experience in a front of house or receptionist role, ideally in wellness, spa or fitness.
• Confident and guest-focused with strong communication skills.
• Genuine passion for wellbeing and memorable guest experiences.

Responsibilities

• Manage day-to-day running of the wellness reception area.
• Greet guests warmly to create a professional first impression.
• Handle enquiries/bookings for fitness sessions and treatments.
• Maximize booking opportunities to exceed revenue targets.
• Support smooth operation of wellness facilities.

Skills

Guest service

Strong communication skills

Organizational skills

Multitasking

Calm demeanor

Job description

Job Title: Wellness and Fitness Receptionist

Responsibilities

• Manage the day to day running of the wellness and fitness reception area
• Greet all guests and members warmly, creating a relaxed and professional first impression
• Handle all enquiries and bookings for Pilates, personal training, spa and fitness sessions
• Maximise booking opportunities and retail sales to exceed revenue targets
• Complete all reception and administrative tasks accurately and on time
• Conduct show rounds for members, potential clients and guests
• Support the smooth operation of the wellness and fitness facilities, including room allocations and scheduling
• Check all equipment regularly, reporting any maintenance issues promptly
• Collaborate with the food and beverage team to ensure terrace service meets Nobu standards
• Build knowledge of all wellness and fitness products, treatments and services offered
• Communicate effectively with the wider hotel team to ensure a seamless guest journey
• Embody Nobu values of Family, Crafted, Smile and Kokoro in every guest interaction

Qualifications

You bring experience in a front of house or receptionist role, ideally within a wellness, spa or fitness environment. You are organised, confident and guest focused, with strong communication and multitasking skills. With a calm, professional manner and a genuine passion for wellbeing, you create memorable experiences that reflect Nobu’s crafted approach to hospitality.

Benefits

• Salary up to £34,000 including room service charge, base salary £27,536
• £1000 Refer a Friend Scheme
• Two hotel wide social events each year including our Employee Awards Night
• Discounted overnight stays across Nobu properties worldwide
• Discounted Pilates classes and wellness treatments
• Opportunities to progress within the hotel and the wider Nobu portfolio
• Innovative learning and development opportunities
• Exciting wellness and volunteering initiatives
• Up to 33 holiday days through length of service
• Life Assurance Scheme
• Cycle to Work Scheme
• Discounts on all food and beverage
• Free meals while on duty